HCM Payroll Specialist I

Insperity

. Create a premium customer experience through timely transition of new customers, support of existing customers, and support of payroll processing .

Posted 11/3/2026full-timeKennesaw • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and payroll processing, ensuring timely and effective communication while adhering to compliance standards. Capable of building strong customer relationships and managing resources effectively to support organizational goals.

Highest-signal resume keywords

Payroll Service Bureau OperationsCustomer Service SkillsEffective CommunicationHR Disciplines KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingData ReconciliationPresentation Design and DeliveryCustomer Data CollectionSOC-1 Compliance

Soft Skills

Tactful CommunicationTeam CollaborationProblem-SolvingAdaptabilityAccountability

Industry Keywords

HR PracticesBenefitsTaxationEmployment DocumentationAccounting

About the role

Key responsibilities & impact

Create a premium customer experience through timely transition of new customers, support of existing customers, and support of payroll processing
Troubleshoot situations and educate clients
Develop customer relationships and demonstrate the value of the Insperity relationship
Adhere to customer-centric processes and procedures delivering premium service
Respond timely to customer requests
Collect new customer data, reconcile wage detail, and process initial payrolls where required
Leverage internal resources to provide exceptional client service, meet deadlines, and keep stakeholders informed
Maintain schedule flexibility to accommodate client needs
Assume responsibility and accountability for completing assignments and tasks timely
Escalate complex client issues and follow through to resolution
Communicate appropriately with all involved parties
Adjust effectively to clients with different structures, processes, requirements, and cultures
Support processes and procedures ensuring integrity and accountability for SOC-1 compliance
Follow scalable processes and procedures supporting rapid growth with high quality

Requirements

What you’ll need

High School Diploma or equivalent is required
Bachelor’s Degree is preferred
One to two years of experience in payroll service bureau operations supporting customers is required
Customer service skills in a team environment
Communicates tactfully and effectively, verbally and in writing, with all levels of the organization
Manages resources to budget and identifies and fulfills staffing needs
Broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices
Proficient in design and delivery of concise and clear presentations to a broad audience
Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed

Benefits

Comp & perks

Flexibility and work-life balance
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical, dental and vision benefits
Health and wellness support
Paid volunteer hours