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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy, governance, and performance measurement for HR solutions, with a strong focus on process improvement and stakeholder collaboration. Proficient in managing vendor relationships and leveraging AI-enabled technologies to enhance HR service delivery.
Highest-signal resume keywords
Product Strategy DevelopmentProject Management ExperienceAI-Enabled TechnologiesVendor Relationship ManagementProcess Improvement Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OwnershipPerformance MeasurementChange ManagementProcess OptimizationGovernance StandardsTraining DevelopmentNeeds AnalysisStakeholder EngagementQuality ControlRisk Mitigation
Soft Skills
CollaborationCommunicationLeadershipProblem-SolvingAdvisory Skills
Tools & Technologies
Knowledge Management PlatformsProject Portfolio ManagementAI TechnologiesHR SolutionsAutomation Tools
Industry Keywords
HR Service DeliveryEnterprise Technology SolutionsCross-Functional ProgramsOrganizational EffectivenessEmployee Experience
About the role
Key responsibilities & impact- Establish product strategies, enhancement roadmaps, governance standards, and success measures aligned with business objectives
- Serve as product owner for assigned enterprise HR solutions, platforms, and service offerings
- Evaluate, enhance, and optimize HR products and services
- Identify business needs, prioritize initiatives, and develop future-state capabilities with stakeholders
- Monitor product performance, utilization metrics, business impact, efficiency gains, and adoption trends
- Lead governance, adoption, and continuous improvement for AI-enabled HR products, automation, and emerging technology solutions
- Partner with Legal, Compliance, Information Technology, and HR stakeholders to mitigate risk and advance innovation
- Prioritize process initiatives and determine required scope of work
- Establish quality standards, controls, and governance practices for HR priorities, ownership, milestones, risks, dependencies, capacity, and outcomes
- Measure, control, and monitor process performance and incorporate best practices
- Advise management on systems, processes, and organizational effectiveness and efficiency
- Manage program and service upgrades and plan for future client requirements through research and needs analysis
- Identify, develop, and implement training needs for evolving HR best practices
- Use change management methodologies to drive process adoption and lead people through change
- Lead development, management, and distribution of client-facing, service provider, and corporate content
- Establish and govern communication and knowledge-management practices
- Manage strategic relationships with assigned vendors and technology partners
- Lead vendor governance meetings, enhancement discussions, service reviews, issue resolution, and roadmap planning
- Evaluate vendor performance, service delivery, and business outcomes and influence product enhancements and strategic investments
- Evaluate new technologies, solutions, and vendor capabilities and recommend investments
- Manage escalations and resolve complex issues affecting service delivery or user experience
- Liaise between vendors and the field regarding vendor issues
- Build collaborative relationships across departments, internal client service providers, and Centers of Excellence
- Align process objectives with the Company’s vision, mission, and functional requirements
- Serve as discipline-specific Subject Matter Expert and resolve process issues
Requirements
What you’ll need- Bachelor’s Degree in a related field or equivalent work experience is required
- Seven to ten years of experience in a related field is required
- Demonstrated project management experience
- Five years of Insperity experience in HR service delivery is preferred
- Experience managing enterprise technology solutions, strategic vendor relationships, process improvement initiatives, and cross-functional programs is preferred
- Experience with AI-enabled technologies, knowledge management platforms, project portfolio management, change management, employee experience, engagement, or organizational effectiveness initiatives is preferred
- Experience leading cross-functional initiatives and driving process improvement is preferred
Benefits
Comp & perks- Flexible work arrangements for many jobs
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
- Generous paid time off
- Medical benefits
- Dental benefits
- Vision benefits
- Health and wellness support
- Paid volunteer hours