Senior Enablement Specialist

Insperity

. Gather and document functional business requirements, standard operating procedures, and process maps for end-to-end workflows.

Posted 10/21/2026full-timeUnited StatesSenior💰 $71,280 - $81,098 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting functional business requirements, creating training materials, and facilitating user acceptance testing within a unified HCM platform. Strong ability to analyze adoption metrics and provide actionable insights for organizational improvement.

Highest-signal resume keywords

Workday KnowledgeHCM Product ExperienceBusiness Process ProficiencyCustomer Service SkillsTraining Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Functional Business RequirementsProcess MappingSystem Integration TestingUser Acceptance TestingTraining Material CreationMetrics AnalysisChange ManagementDigital Learning PathsStandard Operating ProceduresMicrosoft Office Proficiency

Soft Skills

Collaboration SkillsRelationship-BuildingProblem-Solving SkillsEffective CommunicationDetail-Oriented

Industry Keywords

Professional Employer OrganizationPEO IndustryDigital EcosystemAdoption MetricsLearning Agility

About the role

Key responsibilities & impact

Gather and document functional business requirements, standard operating procedures, and process maps for end-to-end workflows.
Steer adoption results through system functionality testing, training development and delivery, communications, and change management.
Participate in business and functional requirements gathering sessions with assigned departments.
Maintain excellent customer service standards.
Understand goals and objectives of leveraging a unified HCM platform and digital applications.
Understand functional business requirements and process flows for assigned departments.
Create test flows and scripting for system integration testing and user acceptance testing.
Perform integration, migration, and user acceptance testing for system functionality and usability.
Collaborate with team members and departments.
Create and maintain training materials for the user community and new hires.
Create and maintain functional business requirements and process maps.
Facilitate training for end users within the digital ecosystem.
Build training plans encompassing learning vehicles and learning styles.
Create and maintain standard operating procedures across the business digital footprint.
Translate technical release notes into functional communications.
Create and deliver organizational and business unit communication plans.
Create and deliver organizational communications aligned with Insperity’s brand guidelines.
Create digital learning paths for the organization.
Participate in process mapping discussions and documentation.
Establish relationships with business leaders and digital champions regarding user experience.
Create responsive training needs plans.
Provide adoption metrics analysis to leadership.
Identify recommended actions based on adoption metrics.
Provide metrics and analysis to identify trends and opportunities for organizational improvement in leveraging technology investments.

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience is required.
Four to eight years of related experience is required.
Knowledge of the Professional Employer Organization (PEO) industry is preferred.
Workday or HCM product knowledge and experience is required.
Proficient knowledge of business processes for a targeted group of departments.
Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs.
Strong customer service and collaboration skills in a team environment.
Strong relationship-building, empathy, and problem-solving skills required.
Communicates tactfully and effectively, verbally and in writing, and maintains effective work relationships with those encountered in the course of employment.
Ability to determine and utilize appropriate methods of dealing with human behavior.
Ability to diffuse and manage escalated situations.
Ability to track and trend issues and escalate accordingly.
Detail-oriented with the ability to multi-task and prioritize.
Ability to work in a fast-paced and dynamic environment.
Proficient presentation skills.
Proficient time management skills.
Learning mindset, strong learning agility, and desire to grow through knowledge building.
Interest in growing Workday knowledge and obtaining certifications.

Benefits

Comp & perks

Flexible work arrangements
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical benefits
Dental benefits
Vision benefits
Health and wellness support
Paid volunteer hours