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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday implementation and human capital management systems, with a strong focus on client training, configuration, and support. Proven ability to manage complex projects and deliver quality solutions while maintaining high customer satisfaction.
Highest-signal resume keywords
Workday ImplementationHuman Capital ManagementSystems IntegrationCustomer RelationsPayroll Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced ConfigurationFunctional SpecificationsTesting and ValidationData ConversionTax Rules InterpretationHuman Resources ReportingPayroll Best PracticesProject ManagementSoftware DocumentationTraining Design
Soft Skills
Interpersonal CommunicationWritten CommunicationTime ManagementOrganizational SkillsMentoring
Tools & Technologies
WorkdayHRMS ProductsProject Scope DocumentCustomer Training Materials
Certifications & Qualifications
Workday CertificationCertified Payroll Professional (CPP)
Industry Keywords
Human Capital ManagementPayrollTime TrackingBenefitsComplianceClient TrainingCustomer SatisfactionEnterprise-Class HRMS
About the role
Key responsibilities & impact- Deliver product implementation and support activities for Insperity Workday and software-as-a-service products.
- Coordinate with the internal project management team to complete assigned tasks and meet project deadlines.
- Consult with customer decision makers about human capital management system configuration and needs.
- Advise clients on implementation strategies and best practices.
- Conduct discovery sessions and document functional specifications using the Project Scope Document.
- Complete advanced configuration, documentation, testing and validation for HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security and reporting workflows.
- Provide administrative-level Workday user training.
- Facilitate client status update calls and identify issues, escalations and best-practice recommendations.
- Maintain customer service standards and support customer satisfaction and retention.
- Champion customer needs through data conversion and onboarding issue resolution.
- Develop customer relationships to integrate deliverables and meet business goals and metrics.
- Maintain knowledge of products, industry trends and customer training needs.
- Manage client training materials.
- Gather product and software feedback for product and leadership teams.
- Mentor and support HCM Analysts and serve as a subject matter expert on software functionality, training design, best practices and procedures.
- Travel to designated client sites for training.
Requirements
What you’ll need- Bachelor’s Degree in Management Information Systems or a related field or four years of related experience is required.
- Five to seven years of experience in systems integration or enterprise-class HRMS product implementation is required.
- Certification in Workday is preferred.
- Certified Payroll Professional (CPP) is preferred.
- Ability to interpret tax rules on the state, federal and local level for software configuration.
- Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
- Demonstrated interpersonal communication skills to interface with peers, leadership and customers.
- Expert in conducting customer facing meetings.
- Excellent written communication skills.
- Ability to communicate technical and project information in a business context.
- Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
- In-depth human resources and payroll knowledge within a business setting.
- Ability to multi-task and manage complex tasks to completion with minimal direction.
- Expert level of accounting fundamentals and payroll/human resources best practices.
- In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level.
- Subject matter expert in the areas of payroll and human resources reporting for application in a business setting.
- Strong customer relations, time management and organizational skills.
- In-depth understanding of cross-departmental systems integration including time and attendance, and benefits.
Benefits
Comp & perks- Flexibility and work-life balance
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
- Generous paid time off
- Medical, dental and vision benefits
- Health and wellness support
- Paid volunteer hours