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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday implementation and human capital management systems, with a strong focus on client training, project management, and systems integration. Proven ability to deliver quality solutions while maintaining high customer satisfaction and retention.
Highest-signal resume keywords
Workday ImplementationHuman Capital Management SystemsSystems IntegrationClient TrainingPayroll Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced ConfigurationFunctional Specifications DocumentationTesting and ValidationTax Rules InterpretationHuman Resources ReportingAccounting FundamentalsProject Scope DocumentData ConversionOnboarding Issue ResolutionEnterprise-Class HRMS
Soft Skills
Interpersonal CommunicationCustomer RelationsTime ManagementOrganizational SkillsMulti-Tasking
Certifications & Qualifications
Bachelor’s Degree in Management Information Systems
Industry Keywords
HRMSPayrollBenefitsTime and AttendanceClient ManagementCustomer SatisfactionProject ManagementComplex ClientsMid-Market SettingBest Practices
About the role
Key responsibilities & impact- Deliver product implementation and support activities for Insperity Workday and software-as-a-service products
- Coordinate with the internal project management team to complete assigned tasks and meet deadlines
- Consult with customer decision makers about human capital management system configuration and needs
- Advise clients on implementation strategies and best practices
- Conduct discovery sessions and document functional specifications using the Project Scope Document
- Complete advanced configuration, documentation, testing and validation of software across HR, payroll, compensation, time, absence, talent, recruiting, learning, benefits, security and reporting workflows
- Provide client administrative-level Workday training
- Facilitate client status update calls and identify issues, escalations and best-practice recommendations
- Maintain customer service standards to support satisfaction and retention
- Champion customer needs through data conversion and onboarding issue resolution
- Develop customer relationships to integrate project deliverables and meet business goals and metrics
- Maintain knowledge of products, industry trends and customer training needs
- Manage client training materials
- Gather product feedback and recommend improvements to product and leadership teams
- Mentor, monitor and support HCM Analysts as a subject matter expert
- Travel to designated client sites for training
Requirements
What you’ll need- Bachelor’s Degree in Management Information Systems or a related field or four years of related experience is required
- Five to seven years of experience in systems integration or enterprise-class HRMS product implementation is required
- Ability to interpret tax rules on the state, federal and local level for software configuration
- Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting
- Demonstrated interpersonal communication skills to interface with peers, leadership and customers
- Expert in conducting customer facing meetings
- Excellent written communication skills
- Ability to communicate technical and project information in a business context
- Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base
- In-depth human resources and payroll knowledge within a business setting
- Ability to multi-task and manage complex tasks to completion with minimal direction
- Expert level of accounting fundamentals and payroll/human resources best practices
- In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level
- Subject matter expert in the areas of payroll and human resources reporting for application in a business setting
- Strong customer relations, time management and organizational skills
- In-depth understanding of cross-departmental systems integration including time and attendance, and benefits
Benefits
Comp & perks- Flexibility and work-life balance
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
- Generous paid time off
- Medical, dental and vision benefits
- Health and wellness support
- Paid volunteer hours