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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex client relationships and providing strategic HR guidance, ensuring compliance with employment laws and regulations across multiple states. Proven ability to analyze data, facilitate training, and implement organizational strategies that align with business objectives.
Highest-signal resume keywords
Human Resources OperationsClient Relationship ManagementHR Compliance AdvisoryData Analysis and Trend IdentificationTraining and Development Facilitation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Generalist ExperienceHR Business Partner ExperiencePerformance ManagementPolicy InterpretationEmployee RelationsLegislation ComplianceWage and Hour RegulationsOrganizational Structure DevelopmentProcess ImprovementMatrixed Environment Experience
Soft Skills
Client EngagementNegotiationInfluencingCollaborationCommunication
Tools & Technologies
HR Management SystemsData Management DatabasesInsperity TechnologiesDE&I ServicesCompensation ServicesEEO ServicesPayroll SystemsFLSA AdministrationBackground Screening ToolsKnowledge-Sharing Platforms
Certifications & Qualifications
PHRSHRM-CPSPHRSHRM-SCP
Industry Keywords
Human ResourcesEmployee BenefitsMulti-State OperationsClient RetentionOrganizational Development
About the role
Key responsibilities & impact- Manage assigned clients, including complex clients, contributing to their success, growth, satisfaction, and retention
- Develop and maintain strategic client relationships and provide HR guidance and value-added solutions
- Advise clients on HR compliance, business goals, employee relations, legislation, benefits, wage and hour regulations, and performance management
- Deliver comprehensive HR guidance, policy interpretation, and employment-law best practices across all 50 states
- Engage with internal support teams including DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and COEs
- Analyze data and statistics to identify trends and recommend policies and activities
- Facilitate client trainings
- Collaborate with clients and Account Executives on HR goals aligned with business objectives
- Implement client people, organizational structure, and leadership development strategies
- Document client interactions in management systems and databases
- Partner with and guide HR Representatives/Data Support Specialists, HR Specialists, and Account Executives
- Pilot internal tools, resources, and products and provide feedback
- Participate in and lead project teams and focus groups
- Deliver training and development opportunities for internal partners and peers
- Act as a Subject Matter Expert on processes, projects, or tools
- Identify opportunities for process improvement and collaboration across the company
- Support the Sales organization in prospect meetings
- Advise, negotiate, and influence clients toward HR compliance and business goals
- Create content and host knowledge-sharing sessions
- Consult with clients on Insperity and approved partner technologies
Requirements
What you’ll need- Bachelor's Degree in Human Resources, Business Administration or a related field or equivalent work experience is required
- Eight or more years of end-to-end Human Resources operations experience required with a focus on HR Generalist, HR Business Partner, or Manager roles
- Prior experience in multi-state companies who have at least 500 employees is required
- Experience operating in a matrixed environment is preferred
- At least one of the following certifications is preferred: PHR, SHRM-CP, SPHR, or SHRM-SCP
- Travel up to 30% of time by car, mass transit, or plane
Benefits
Comp & perks- Flexible work arrangements
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
- Paid time off
- Medical benefits
- Dental benefits
- Vision benefits
- Health & wellness support
- Paid volunteer hours