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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic growth planning, franchisee coaching, and cross-functional leadership to drive operational excellence and market development. Proven ability to influence without authority and enhance business performance through analytics and effective communication.
Highest-signal resume keywords
Strategic Growth PlanningFranchisee CoachingCross-Functional LeadershipMarket Development ExpertiseBusiness Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AnalyticsFranchisingMulti-Unit OperationsBusiness ConsultingTrainingDevelopmentMarketing
Soft Skills
CommunicationInfluence Without Authority
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Franchise ConsultingRestaurant LeadershipOperational CapabilityGuest ExperienceMarket PenetrationNew Store Performance
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Facilitate annual growth planning, maintain frequent structured touchpoints, drive accountability, and translate growth plans into execution
- Support focus-state initiatives, trade-area strategies, market development plans, asset evolution, and new unit growth readiness
- Partner with Field Marketing to develop and execute local and hyperlocal store marketing initiatives and plans
- Ensure Grand Opening requirements are met for community launches
- Support leadership development, onboarding, succession planning, and organizational readiness as an extension of Field Training and NRO teams
- Improve operational capability, guest experience, ROE progress, throughput, and business performance
- Serve as the anchor and connection point between Franchisee, Marketing, and Real Estate
- Support sustainable, profitable growth for Dunkin’ in new and emerging markets
- Help franchisees create and capture demand, improve operational readiness, and accelerate market maturity
- Success measured by AWS growth, transaction growth, development readiness, market penetration progress, new store performance, and franchisee accountability
Requirements
What you’ll need- Minimum: High School Diploma or GED
- 7+ years in franchising, multi-unit operations, business consulting, training, development or marketing
- Strategic growth planning
- Franchisee coaching
- Cross-functional leadership
- Analytics
- Business acumen
- Communication
- Influence without authority
- Market development expertise
- Franchise consulting and restaurant leadership experience preferred
- Ability to travel up to 60%
