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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training and development within the restaurant and retail sectors, focusing on franchisee coaching, operational processes, and leadership programs. Proven ability to assess organizational needs, implement scalable training systems, and drive performance through strategic planning and project management.
Highest-signal resume keywords
Franchise ConsultingTraining DevelopmentProject ManagementOrganizational DevelopmentMulti-Unit Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Systems DevelopmentOperational ProcessesChange ManagementPerformance TrackingMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookFacilitation SkillsStrategic ThinkingProblem-Solving
Soft Skills
Interpersonal SkillsCommunication SkillsInfluencing SkillsCredibility BuildingTime Management
Certifications & Qualifications
Bachelor’s Degree in Related Field
Industry Keywords
Restaurant ManagementRetail ManagementFranchisee DevelopmentNew Restaurant OpeningsLeadership Development
About the role
Key responsibilities & impact- Assess organizational and training needs and help franchisees establish scalable onboarding, certification, coaching, and leadership-development systems
- Translate market and network growth plans into focused training priorities, support plans, milestones, and routines
- Partner with New Restaurant Opening teams and franchisees on pre-opening preparation, training plans, leadership readiness, opening execution, and post-opening stabilization
- Use restaurant observations, business reviews, guest and operational insights, and training data to identify capability gaps and recommend practical solutions
- Strengthen franchisee, Above Restaurant Leader, Restaurant Manager, Shift Leader, and Network Trainer capability through coaching, facilitation, and development planning
- Help franchisees move toward self-sustaining training systems with clear ownership, standards, tools, and accountability
- Lead or support training for national and regional initiatives, including products, technology, guest experience, food safety, operational processes, and leadership programs
- Coordinate training support across Franchisee Growth, Operations, Marketing, Development, New Restaurant Opening, and Analytics
- Track adoption, readiness, certification, and performance indicators; share insights and adjust support based on results and market maturity
Requirements
What you’ll need- Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
- 5-7 years experience in restaurant or retail training, multi-unit operations, franchise consulting, organizational development, new restaurant openings, or related work
- Experience coaching franchisees and above-restaurant leaders is preferred
- Ability to work independently with minimal supervision and prioritize tasks accordingly
- Ability to work in a fast-paced setting
- Must be able to build credibility and trusting relationships
- Good oral, written and interpersonal skills
- Project Management skills
- Strong organizational, planning and time management skills
- Ability to influence & persuade without authority
- Strategic thinking with strong problem-solving skills
- Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
- Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually
- Sound business judgement and decision-making skills
- Change management
- Strong presentation skills
- Recognizes and provides feedback on better and innovative ways to accomplish objectives
- Helps identify and resolve project related risks and issues
- Approximately 70-90% travel required; up to 5 consecutive nights away from home may be required
