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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training and development within the restaurant and retail sectors, utilizing project management skills to drive engagement and influence change. Strong ability to build relationships and facilitate effective training sessions both in-person and virtually.
Highest-signal resume keywords
Project Management SkillsTraining ExperienceChange ManagementStrong Presentation SkillsBachelor's Degree in Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DevelopmentOperational ManagementStrategic ThinkingProblem-Solving SkillsMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Soft Skills
Interpersonal SkillsInfluencing SkillsOrganizational SkillsTime Management SkillsCommunication Skills
Tools & Technologies
Project Management Tools
Industry Keywords
Restaurant ManagementRetail ManagementMulti-Unit ManagementAdult Learning PrinciplesFranchisee Engagement
About the role
Key responsibilities & impact- Lead all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
- Facilitate virtual and in-person training experiences using effective adult learning principles
- Present content during regional meetings and training sessions with the Above Restaurant Leader audience
- Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management
- Drive engagement to influence franchisees to embrace needed changes within their business unit
- Build relationships with cross-functional team members, franchisees, and Above Restaurant Leaders to influence adoption of training principles
- Collaborate with the field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
- Act as an ongoing Subject Matter Expert for franchisees and Above Restaurant Leaders for brand initiatives
- Participate in meetings with franchisees and cross-functional teams to strategize market and network plans, providing expertise and consulting as needed
Requirements
What you’ll need- Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
- 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management
- Ability to work independently with minimal supervision and prioritize tasks accordingly
- Ability to work in a fast-paced setting
- Must be able to build credibility and trusting relationships
- Good oral, written and interpersonal skills
- Project Management skills
- Strong organizational, planning and time management skills
- Ability to influence & persuade without authority
- Demonstrates strategic thinking with strong problem-solving skills
- Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
- Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually
- Sound business judgement and decision-making skills
- Change management
- Strong presentation skills
- Recognizes and provides feedback on better and innovative ways to accomplish objectives
- Helps identify and resolve project related risks and issues
- A minimum of 75% travel will be required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401K plan
- PTO plan
- Up to 13 paid holidays throughout the calendar year
- Company bonus program