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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in managing multi-unit restaurant operations, with a focus on achieving sales and profit goals through effective coaching and collaboration with Franchisees. Utilizes data-driven decision-making and strategic planning to enhance operational performance and ensure compliance with brand standards.
Highest-signal resume keywords
Multi-Unit Operations ManagementData Analysis and InterpretationFranchisee Coaching and SupportStrategic Planning and ExecutionRestaurant Operations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisOperations ManagementFinancial AcumenStrategic CoachingProject Coordination
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-SolvingAdaptability
Industry Keywords
Franchise ManagementRestaurant OperationsBusiness Performance GoalsAnnual PlanningMarketing Plans
About the role
Key responsibilities & impact- Manage an assigned portfolio of Franchisees
- Collaborate with Franchisees to set and achieve or exceed goals for sales, profits, and network growth
- Coach and influence Franchise organizations to deliver a consistent and safe brand experience, same-store comparable growth, and preparation for additional unit growth
- Achieve operations and business performance goals set by the regional operations leader
- Facilitate Annual Planning and Franchise Business Review processes
- Develop coaching plans and conduct regular check-ins to support Franchisee commitments
- Track and review ongoing data and analytics to guide Franchisee actions
- Interpret data and provide coaching and recommendations on priorities
- Support remodeling and new restaurant construction processes
- Coordinate with construction teams and Franchisees, monitor milestones, and ensure facilities meet operational specifications
- Provide support during remodels and new store openings
- Facilitate communications between Franchisees and cross-functional partners
- Work as needed with Field Marketing on operations initiatives and marketing product and promotion rollouts
- Monitor and support execution of local, DMA, and regional marketing plans
- Perform restaurant evaluations as needed
- Partner with Field Training to coordinate training support
- Ensure effective use of G&A expenses within regional parameters
- Complete administrative functions and requirements in a timely manner
Requirements
What you’ll need- Minimum High School or GED
- 5 years in supervisory management or district level multi-unit operations preferred minimum
- Prior leadership experience
- Good oral and written communication and interpersonal skills
- Excellent organizational skills; able to effectively manage time, plan, and work independently with minimal supervision
- Must be able to build credibility and trusting relationships with internal and external stakeholders
- Able to develop and execute plans to drive results
- Able to use data to inform decisions
- Able to bring people together to solve problems
- Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
- Curious with a desire for continuous learning
- Thorough understanding and knowledge of restaurant operations
- Sound business and financial acumen
- Skilled at consultation and strategic coaching
- Compliance orientation
- Big-picture orientation
- Innovation and creativity
- Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio, 75-80%