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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to manage franchisee performance and drive operational excellence. Utilizes data analytics to inform decision-making and supports franchise growth through effective communication and strategic planning.
Highest-signal resume keywords
Franchise ManagementData AnalysisOperational PerformanceLeadership ExperienceRestaurant Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InterpretationBusiness Performance GoalsSales Growth StrategiesFranchise Business ReviewRestaurant EvaluationsConstruction CoordinationMarketing RolloutsTraining SupportG&A Expense ManagementStrategic Coaching
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-SolvingAdaptability
Industry Keywords
Franchisee CollaborationMulti-Unit OperationsCompliance OrientationStakeholder RelationshipsTime Management
About the role
Key responsibilities & impact- Manage an assigned portfolio of franchisees
- Collaborate with franchisees to set and exceed goals for sales, profits, and network growth
- Coach and influence franchise organizations to deliver a consistent and safe brand experience
- Drive same-store comparable sales growth and organizational preparation for additional unit growth
- Achieve operational and business performance goals set by the regional operations leader
- Facilitate annual planning and Franchise Business Review processes
- Assess performance against prior goals and align future goals and commitments
- Develop coaching plans and conduct regular check-ins to drive follow-through
- Track and review ongoing data and analytics to guide franchisee actions
- Interpret data to provide coaching and recommendations
- Support remodeling and new restaurant construction processes
- Coordinate with construction teams and franchisees, monitor milestones, and ensure facilities meet operational specifications
- Support remodels and new store openings
- Facilitate communication between franchisees and cross-functional partners
- Support operations initiatives and marketing product and promotion rollouts with the Field Marketing Team
- Monitor and support local, DMA, and regional marketing plans
- Perform restaurant evaluations as needed
- Coordinate franchisee training support with the Field Training Team
- Ensure effective use of G&A expenses within regional parameters
- Complete administrative functions and requirements in a timely manner
Requirements
What you’ll need- Minimum High School or GED
- 5 years minimum in supervisory management or district level multi-unit operations
- Prior leadership experience
- Good oral and written communication and interpersonal skills
- Excellent organizational skills; able to effectively manage time, plan, and work independently with minimal supervision
- Must be able to build credibility and trusting relationships with internal and external stakeholders
- Able to develop and execute plans to drive results
- Able to use data to inform decisions
- Able to bring people together to solve problems
- Resourceful and highly adaptable to changes in direction; able to adapt to different situations and personalities
- Thorough understanding and knowledge of restaurant operations
- Sound business and financial acumen
- Skilled at consultation and strategic coaching
- Compliance orientation
- Willingness to travel 75–80% to consult with franchisees based on portfolio needs