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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory management skills in multi-unit restaurant operations, with a thorough understanding of franchisee collaboration, data-driven decision-making, and effective communication. Capable of driving results through strategic planning, operational support, and relationship building.
Highest-signal resume keywords
Supervisory Management ExperienceRestaurant Operations KnowledgeData Analysis SkillsStrategic CoachingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InterpretationBusiness PlanningFinancial AcumenOperational SupportFranchise Business Review FacilitationRestaurant EvaluationsMilestone MonitoringMarketing Plan MonitoringTraining CoordinationProject Management
Soft Skills
Interpersonal SkillsOrganizational SkillsProblem-SolvingAdaptabilityCuriosity
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Franchise ManagementMulti-Unit OperationsBrand ExperienceCompliance OrientationInnovationSales GrowthNetwork GrowthField MarketingRestaurant ConstructionStakeholder Engagement
About the role
Key responsibilities & impact- Manage an assigned portfolio of Dunkin’ franchisees
- Collaborate with franchisees to set and achieve business goals for sales, profits, and network growth
- Coach and influence franchise organizations to deliver a consistent and safe brand experience
- Facilitate annual planning and Franchise Business Review processes
- Track and interpret data and analytics to guide franchisee actions and provide recommendations
- Support remodeling and new restaurant construction, including milestone monitoring and new store openings
- Facilitate communication between franchisees and cross-functional partners
- Support operations initiatives and marketing product and promotion rollouts with the Field Marketing Team
- Monitor and support local, DMA, and regional marketing plans
- Perform restaurant evaluations as needed
- Coordinate training support with the Field Training Team
- Ensure effective use of G&A expenses within regional parameters
- Complete administrative functions and requirements in a timely manner
Requirements
What you’ll need- Must live in Buffalo, New York
- High School or GED
- 5 years in supervisory management or district level multi-unit operations
- Prior leadership experience
- Good oral and written communication and interpersonal skills
- Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
- Must be able to build credibility and trusting relationships with internal and external stakeholders
- Able to develop and execute plans to drive results
- Able to use data to inform decisions
- Able to bring people together to solve problems
- Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
- Curious with a desire for continuous learning
- Thorough understanding and knowledge of restaurant operations
- Sound business and financial acumen
- Skilled at consultation and strategic coaching
- Compliance orientation
- Big-picture orientation
- Innovation and creativity
- Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio