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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in restaurant operations and training, with a strong focus on facilitating effective learning experiences for adult learners. Proficient in managing onboarding processes and providing actionable feedback to enhance training quality and effectiveness.
Highest-signal resume keywords
Bachelor's Degree In Restaurant Management5 Years Experience In Restaurant TrainingStrong Facilitation SkillsAnalytical And Problem-Solving SkillsChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Restaurant OperationsTraining ManagementPerformance FeedbackData AnalysisAdult Learning Principles
Soft Skills
Strong Communication SkillsInterpersonal SkillsSelf-AccountabilityOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Microsoft Office SuiteVirtual Learning Platforms
Industry Keywords
Franchisee OnboardingMulti-Unit ManagementGuest Service InitiativesTraining InitiativesCertified Training Managers
About the role
Key responsibilities & impact- Participate in onboarding new franchisees, manage brand-specific training, and provide support through restaurant opening
- Facilitate and deliver synchronous virtual and in-person learning experiences using effective adult learning principles
- Serve as an operations expert across all areas of restaurant operations
- Coordinate and manage scheduled sessions virtually and in certified training restaurants
- Provide and document behavior-based feedback and performance recommendations for learners
- Communicate pass/fail class completion status to learners and appropriate parties
- Lead and manage training in host-certified training restaurants and provide development opportunities for Certified Training Managers
- Partner with local field teams and host franchisees to ensure consistent execution
- Keep current on content and changes with the Learning Design team, incorporating new products, guest service initiatives, processes, and systems
- Gather data through surveys and other resources to support decision-making and improve training quality and effectiveness
- Support new franchisee onboarding and new restaurant openings
- Partner with regional and national learning teams on training initiatives
Requirements
What you’ll need- Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
- 5 years experience in restaurant and/or retail Training, Operations, or multi-unit management
- Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting
- Ability to consult, influence and coach adult learners
- Ability to work independently with minimal supervision
- Self-accountability & autonomy
- Must be able to build credibility and trusting relationships
- Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent
- Strong written, verbal communication & interpersonal skills
- Ability to think outside of the box to solve problems
- Strong organization and planning skills
- Analytical and problem-solving skills
- Change management
- Recognizes and provides feedback on better and innovative ways to accomplish objectives
- Helps identify and resolve project related risks and issues
- Approximately 70–90% travel required, with up to 5 nights away from home to support training
Benefits
Comp & perks- Full-time employment
- Approximately 70–90% travel support with up to 5 nights away from home as part of the role