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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training and operations management within the restaurant and retail sectors, with a strong focus on facilitating adult learning and providing effective feedback. Capable of building relationships and managing training initiatives across multiple locations while maintaining operational excellence.
Highest-signal resume keywords
Bachelor's Degree In Restaurant Management5-7 Years Experience In Restaurant TrainingStrong Facilitation SkillsChange ManagementOffice Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training ManagementOperations ManagementAdult Learning PrinciplesBehavior-Based FeedbackAnalytical SkillsProblem-Solving SkillsPlanning SkillsConsulting SkillsCoaching SkillsMulti-Unit Management
Soft Skills
Strong Communication SkillsInterpersonal SkillsSelf-AccountabilityRelationship BuildingIndependent Work
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Franchise ManagementRestaurant OperationsRetail ManagementTraining InitiativesVirtual TrainingIn-Person TrainingField Team CollaborationPerformance RecommendationsProject Risk ManagementGuest Service Initiatives
About the role
Key responsibilities & impact- Participate in onboarding new non-traditional franchisees
- Manage brand-specific training and provide support through restaurant opening
- Facilitate and deliver synchronous virtual and in-person training using practical adult learning principles
- Serve as an operations expert across restaurant operations
- Communicate and manage scheduled sessions virtually and in certified training restaurants
- Lead and manage training in host-certified training restaurants
- Ensure consistent execution and oversight of training for new non-traditional franchisees
- Provide development opportunities for Certified Training Managers
- Partner with local field teams and host franchisees
- Provide and document behavior-based learner feedback and performance recommendations
- Communicate pass/fail class completion status
- Maintain current knowledge of training content and changes
- Incorporate new products, guest service initiatives, processes and systems
- Partner with regional and national training teams on training initiatives
- Provide in-store support during new restaurant openings to establish operations effectively
Requirements
What you’ll need- Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
- 5-7 years experience in restaurant and/or retail Training, Operations, or multi-unit management
- Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting
- Ability to consult, influence and coach adult learners
- Ability to work independently with minimal supervision
- Self-accountability and autonomy
- Ability to build credibility and trusting relationships
- Computer skills: Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent
- Strong written, verbal communication and interpersonal skills
- Ability to think outside of the box to solve problems
- Strong organization and planning skills
- Analytical and problem-solving skills
- Change management
- Ability to recognize and provide feedback on better and innovative ways to accomplish objectives
- Ability to help identify and resolve project-related risks and issues
- Approximately 75-90% travel required, including up to 5 nights away from home for training and weekend travel
Benefits
Comp & perks- Approximately 75-90% travel required, including up to 5 nights away from home for training and weekend travel
