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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex technology issues, system integrations, and process improvements within high-volume transaction environments. Proficient in scripting languages and capable of providing L2/L3 support for restaurant technology systems.
Highest-signal resume keywords
Root-Cause Analysis (RCA)System Integration ExpertisePowerShell ScriptingPOS System SupportTechnical Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem ConfigurationIntegration AnalysisAPI KnowledgeLog AnalysisProcess ImprovementAutomation ToolsScripting LanguagesIncident TriageData Mapping
Soft Skills
CommunicationProblem-SolvingCollaborationInfluencingCustomer Engagement
Tools & Technologies
ITILSDLCMiddlewareDigital Ordering PlatformsPayments SystemsNetworking TechnologyAudio/Visual SystemsGeographically Distributed SystemsAI ToolsScripting-Based Tools
Certifications & Qualifications
4-Year Degree Preferred
Industry Keywords
Restaurant TechnologyRetail TechnologyHigh-Volume TransactionsService-Level CommitmentsVendor Partnerships
Tech Stack
Tools & technologiesAndroidiOSLinuxPythonSDLC
About the role
Key responsibilities & impact- Investigate complex technology and integration issues using structured root-cause analysis
- Identify solution recommendations, process improvement areas, innovative opportunities, and learning needs
- Communicate with customers, stakeholders, engineering teams, and leaders regarding supported technology and capability optimization
- Build vendor partnerships and ensure vendors meet contractual, operational, and service-level commitments
- Influence future development and improvements; identify gaps and recommend process improvements or new tools
- Execute Requests, Projects, Incidents/Cases, and Problems through designated ITIL/SDLC processes
- Perform basic and advanced triage on reported defects, validate issues, identify configuration errors, and analyze logs
- Develop and execute processes ensuring hardware, software, and integrations are ready for QA/UAT
- Create, write, debug, and update scripts in PowerShell, Python, and other languages
- Provide L2/L3 support for restaurant technology, including networking, POS, BOS, system integrations, drive-thru, audio/visual, and payments
- Source methodologies, platforms, and scripts to shift support closer to end users
- Proactively identify possible issues before full-scale software or hardware deployment
Requirements
What you’ll need- 3+ years of relevant IT experience such as system configuration and implementation experience
- 3+ years of experience supporting restaurant, retail, or other high-volume transaction technology environments preferred, including exposure to POS, digital ordering, payments, or related platforms
- 3+ years of experience supporting technology across geographically distributed locations
- Experience troubleshooting complex technology issues across integrated systems, identifying root cause and driving issues through resolution
- Strong understanding of system integrations, middleware, APIs, and data flows, particularly how information moves between upstream applications, integration layers, and point-of-sale (POS) systems
- Proficient knowledge of at least one other operating system such as iOS, Android, Linux etc
- Ability to read and interpret application and integration logs, identify errors or failure points, and translate technical findings into actionable next steps
- Working knowledge of API-based integrations and common integration concepts, including data mapping, system dependencies, error handling, and service connectivity
- Ability to perform root-cause analysis (RCA) using structured problem-solving methods such as the 5 Whys
- Proven ability to triage incidents independently, determine the appropriate technical owner, and engage engineering, payments, digital, infrastructure, or third-party teams as needed
- Strong technical communication skills with the ability to document issues, articulate findings, and translate operational symptoms into clear technical requirements or defects for engineering teams
- Ability to operate effectively in a multi-brand, enterprise technology environment
- Experience using automation, AI, or scripting-based tools to accelerate troubleshooting and log analysis is strongly preferred
- 4-year degree strongly preferred