Inspiroz

Manager

• Lead and ensure successful delivery of IT services to schools and corporate clients
• Interact with the remote technical support team, onsite technicians, and key client contacts
• Participate in client meetings to review service status, onsite priorities, open tickets, and escalations
• Act as primary service owner for assigned clients and drive issues to resolution with appropriate teams
• Coordinate escalations, assign next steps, and ensure timely follow-up and communication
• Build and maintain relationships with client stakeholders and manage expectations
• Conduct regular onsite client visits to engage stakeholders, support field and remote teams, and ensure service quality
• Lead and manage School Technology Specialists and Business Technology Specialists across assigned client sites
• Coach teams, manage accountability and performance, and conduct regular one-to-one meetings
• Conduct onsite observations and ride-alongs to assess execution, professionalism, and technical competency
• Train and enforce checklists, documentation standards, and operational procedures
• Use ConnectWise and reporting dashboards to monitor ticket flow, SLA adherence, workload, and service quality
• Participate in hiring decisions for School Technology Specialists and Business Technology Specialists
• Serve as the operational bridge between onsite teams and remote MST, Infrastructure, and Projects teams
• Ensure clear handoffs, communication, and follow-through on tickets, escalations, and project work
• Use ConnectWise, N-able, ITBoost, and BrightGauge to track progress, performance, and outcomes
• Drive SLA compliance, control ticket aging, and ensure timely issue resolution
• Coordinate and support project planning, scheduling, and execution
• Identify and implement operational improvements to enhance service delivery and team effectiveness
• Travel within the territory 35% of the time

Explore Service Delivery Manager at Inspiroz. Review requirements and application details.