Bilingual Customer Experience T3 Specialist, Spanish

Instacart

. Deliver real-time support to customers, focusing on Rx delivery inquiries and Instacart Health programs such as Fresh Funds .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on real-time support for prescription delivery inquiries and the ability to effectively troubleshoot app issues. Proficient in communication, multitasking, and problem-solving in fast-paced environments, with fluency in Spanish as a key asset.

Highest-signal resume keywords

Customer Service ExperienceFluency In SpanishWeb-Based Support PlatformsSalesforce ProficiencyDelivery-Focused Customer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTroubleshootingProblem-SolvingMultitaskingMetrics-Driven Performance

Soft Skills

EmpathyCommunication SkillsProfessional Phone EtiquetteSound JudgmentCustomer Advocacy

Tools & Technologies

SalesforceGeneysAdminSmartphone AppsWeb-Based Support Platforms

Industry Keywords

HIPAA ComplianceDelivery AppsCustomer FeedbackContact CenterFast-Paced Environment

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Deliver real-time support to customers, focusing on Rx delivery inquiries and Instacart Health programs such as Fresh Funds
Provide fast, effective resolutions to complex and evolving customer issues
Communicate clearly, empathetically, and professionally across interactions
Work directly with customers, shoppers, pharmacists, and retail partners
Identify trends in customer feedback and collaborate with the Manager to streamline processes and improve outcomes
Troubleshoot app issues and delivery concerns
Support prescription delivery and related questions

Requirements

What you’ll need

1+ years of experience in customer service or call center support
Ability to handle high-pressure scenarios
Superior communication skills, professional phone etiquette, and excellent written skills
Fluency in Spanish, spoken and written
Comfort and proficiency with web-based support platforms and smartphone apps (iPhone/Android)
Ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment
Empathy, customer advocacy, and sound judgment
Preferred: experience in delivery-focused customer support, particularly within delivery apps
Preferred: familiarity with inbound customer service calls and/or HIPAA-compliant environments
Preferred: experience in a fast-paced, metrics-driven contact center
Preferred: proficiency with Salesforce, Geneys, Admin, or similar platforms
Preferred: ability to identify trends and provide feedback for continuous improvement
Availability for Monday-Friday 9:00 AM-6:00 PM ET or Friday-Tuesday 9:00 AM-6:00 PM ET

Benefits

Comp & perks

Flexible work arrangement: employees may work from home, an office, or a coffee shop
Regular in-person events to build community
New hire equity grant
Annual refresh grants
Market-competitive compensation and benefits