Bilingual CX Specialist, French

Instacart

. Support consumers, shoppers, retailers, and advertisers across morning, mid-day, and evening shifts .

Posted 10/5/2026full-timeRemote • United StatesJunior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling live contacts through phone, chat, and email while maintaining clear documentation and attention to detail. Proficient in investigating issues and recommending process improvements, with fluency in French and basic technical proficiency in CRM tools and Google Workspace.

Highest-signal resume keywords

Customer Service ExperienceFluency In FrenchTechnical Proficiency With CRM ToolsStrong Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceIssue InvestigationCase DocumentationWorkflow ExecutionOrder Resolution

Soft Skills

Emotional IntelligenceResilienceCollaborationMentorship

Tools & Technologies

SalesforceGenesys/UjetZendeskGoogle WorkspaceAI-Assisted Tools

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Contact Center ExperienceMulti-Channel SupportPolicy-Heavy WorkflowsCustomer-Facing RoleOperational Challenges

About the role

Key responsibilities & impact

Support consumers, shoppers, retailers, and advertisers across morning, mid-day, and evening shifts
Handle live customer contacts by phone, chat, and/or email for up to 100% of scheduled time
Execute complex workflows using established tools, policies, and knowledge base content
Resolve order and account issues, including edge cases and escalations
Investigate account history, order details, and prior interactions to determine accurate outcomes
Create internal transfer tickets and document cases with detailed notes
Identify patterns, pain points, and process gaps and recommend improvements to supervisors and leadership
Model best practices, share insights with peers, and contribute to an inclusive team environment
Surface tooling bugs, policy ambiguities, contact spikes, and other operational challenges to leadership

Requirements

What you’ll need

High school diploma or equivalent
1+ year in a customer-facing role
Fluency in French, spoken and written
Comfort handling phone, chat, and/or email contacts for most of the day
Strong written and verbal communication skills
Clear case and transfer documentation
Attention to detail and ability to follow established workflows
Ability to investigate issues, interpret account/order details, and make sound judgments within policy
Emotional intelligence and resilience with upset or frustrated customers
Basic technical proficiency with multiple systems, CRM tools, browser-based applications, and Google Workspace
Availability for evenings, weekends, and holidays
Comfort with AI-assisted tools and willingness to adopt new technologies
Preferred: contact center or multi-channel support experience
Preferred: experience with complex, policy-heavy workflows
Preferred: familiarity with Salesforce, Genesys/Ujet, Zendesk, or similar tools
Preferred: experience surfacing trends and proposing improvements
Preferred: collaborative peer support or informal mentorship experience

Benefits

Comp & perks

Flexible work location: home, office, or coffee shop
Regular in-person events
Market-competitive compensation and benefits