Billing Operations Lead

Instacart

. Oversee and optimize the end-to-end billing lifecycle across all Instacart Marketplace retailers .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $84,000 - $88,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in Billing Operations, including oversight of invoicing, compliance, and revenue recognition, with a strong focus on process optimization and cross-functional collaboration. Proficient in leveraging technology and data analysis to enhance billing systems and operations.

Highest-signal resume keywords

Billing Operations ManagementSalesforce CPQ ExperienceRevenue Recognition KnowledgeCross-Functional Project LeadershipData Analysis with Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing OperationsOrder-to-CashAccounts ReceivableRevenue RecognitionExcel ProficiencyBasic SQLBilling ControlsData ModelingAI SolutionsSaaS Environments

Soft Skills

MentoringCollaborationProblem-Solving

Tools & Technologies

Salesforce CPQZuoraChargebeeStripe BillingNetSuiteSAPOracleAlteryx

Industry Keywords

EcommerceMarketplaceFinancial ControlsSOX RequirementsASC 606

Tech Stack

Tools & technologies

ERPOracleSQL

About the role

Key responsibilities & impact

Oversee and optimize the end-to-end billing lifecycle across all Instacart Marketplace retailers
Ensure accurate invoicing, compliance with financial controls, and timely month-end close
Own billing portfolios across strategic retail partners and multiple revenue streams
Execute day-to-day billing operations with focus on revenue recognition inputs and timely month-end close
Develop and maintain billing policies, SOPs, and quality standards
Resolve discrepancies and escalations in partnership with Finance Systems, BD, and Revenue
Build dashboards, reporting, and KPIs tracking billing health
Scope and deliver billing system enhancements, integrations, and automation opportunities with Product and Engineering
Enforce internal controls, audit requirements, and contractual billing terms
Mentor junior team members and scale billing operations to support Instacart’s growth
Partner with Finance, BD, Financial Systems, Legal, Product, and Engineering on accuracy, scalability, and continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience
5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments
2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch
Hands-on experience with Salesforce CPQ and at least one billing platform such as Zuora, Chargebee, or Stripe Billing, plus one ERP such as NetSuite, SAP, or Oracle
Proficiency in Excel, including pivot tables and lookups
Basic SQL for reconciliations and data analysis
Working knowledge of billing controls, SOX requirements, and revenue considerations such as ASC 606
Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes (preferred)
Aptitude and demonstrated success leveraging AI solutions to improve billing processes (preferred)

Benefits

Comp & perks

Flex First work model with flexibility to work from home, an office, or a favorite coffee shop
Regular in-person events to stay connected and build community
New hire equity grant
Annual refresh equity grants
Market-competitive compensation and benefits