Billing Operations Lead

. Oversee and optimize the end-to-end billing lifecycle across Instacart Marketplace retailers .

Posted 9/25/2026full-timeRemote • CanadaSenior💰 CA$95,000 - CA$100,000 per yearWebsite

Tools & technologies

ERPOracleSQL

Key responsibilities & impact

Oversee and optimize the end-to-end billing lifecycle across Instacart Marketplace retailers
Ensure accurate invoicing, compliance with financial controls, and timely month-end close
Own billing portfolios across strategic retail partners and multiple revenue streams
Develop and maintain billing policies, SOPs, and quality standards
Resolve discrepancies and escalations with Finance Systems, BD, and Revenue
Build dashboards, reporting, and KPIs tracking billing health
Scope and deliver billing system enhancements, integrations, and automation with Product and Engineering
Enforce internal controls, audit requirements, and contractual billing terms
Mentor junior team members and scale billing operations

What you’ll need

Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience
5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments
2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch
Hands-on experience with Salesforce CPQ and at least one billing platform such as Zuora, Chargebee, or Stripe Billing, plus one ERP such as NetSuite, SAP, or Oracle
Proficiency in Excel, including pivot tables and lookups
Basic SQL for reconciliations and data analysis
Working knowledge of billing controls, SOX requirements, and revenue considerations such as ASC 606 as applied to invoicing, credits, and adjustments

Comp & perks