Customer Experience Specialist

Instacart

. Deliver real-time support for Rx delivery-related inquiries and Instacart Health programs such as Fresh Funds .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering real-time customer support for delivery-related inquiries, utilizing strong communication skills and problem-solving abilities to enhance user experiences. Proficient in identifying trends and advocating for customer needs within fast-paced, metrics-driven environments.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving AbilityWeb-Based Support PlatformsDelivery-Focused Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center SupportMultitaskingPrioritizationProblem-SolvingTrend IdentificationFeedback Provision

Soft Skills

EmpathyCustomer AdvocacySound Judgment

Tools & Technologies

SalesforceGeneysAdminSmartphone Apps

Industry Keywords

HIPAA ComplianceDelivery AppsMetrics-Driven Environment

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Deliver real-time support for Rx delivery-related inquiries and Instacart Health programs such as Fresh Funds
Provide fast, effective resolutions to complex customer issues
Support customers, shoppers, pharmacists, and retail partners via real-time calls and occasional emails
Communicate empathetically and professionally to create personalized support experiences
Resolve app issues and troubleshoot delivery concerns
Identify trends in customer feedback and collaborate with the Manager to improve processes and outcomes
Advocate for users and support accessible, reliable services

Requirements

What you’ll need

1+ years of experience in customer service or call center support
Ability to handle high-pressure scenarios
Superior communication skills, including clear and professional phone etiquette and excellent written skills
Comfort and proficiency with web-based support platforms and smartphone apps (iPhone/Android)
Ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment
Empathy, customer advocacy, and sound judgment
Work Wednesday–Sunday, 2:00 PM–11:00 PM ET or Friday–Tuesday, 2:00 PM–11:00 PM ET
Preferred: Experience in delivery-focused customer support, particularly within delivery apps
Preferred: Familiarity with inbound customer service calls and/or HIPAA-compliant environments
Preferred: Prior experience in a fast-paced, metrics-driven contact center
Preferred: Proficiency with Salesforce, Geneys, Admin, or similar platforms
Preferred: Ability to identify trends and provide feedback for continuous improvement

Benefits

Comp & perks

Flexible choice of work location: home, office, or coffee shop
Regular in-person events
New hire equity grant
Annual refresh grants
Competitive compensation and benefits