Knowledge Program Manager

Instacart

. Support end-to-end execution of knowledge and learning programs, including onboarding, upskilling, content launches, and process rollouts .

Posted 9/17/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $79,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Program Management and Project Management, with a strong focus on coordinating cross-functional teams and managing multiple workstreams. Proficient in using project tracking tools and fostering effective communication to support knowledge and learning initiatives.

Highest-signal resume keywords

Program ManagementProject ManagementJiraLearning & DevelopmentKnowledge Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementKnowledge ManagementData AnalysisProcess Improvement

Soft Skills

Organizational SkillsCommunication SkillsCollaboration

Tools & Technologies

JiraGoogle SuiteAI Tools

Industry Keywords

Customer ExperienceContact CenterHigh-Volume EnvironmentsInstructional DesignContent Operations

About the role

Key responsibilities & impact

Support end-to-end execution of knowledge and learning programs, including onboarding, upskilling, content launches, and process rollouts
Manage timelines, milestones, Jira intake boards, sprint tracking, launch calendars, and stakeholder communications
Serve as a point of contact for cross-functional partners submitting requests
Triage incoming work through the intake process and route it to the appropriate Knowledge function
Partner with subject matter experts, instructional designers, and knowledge strategists to gather inputs and track dependencies
Flag risks before they become blockers
Draft and distribute program communications, status updates, and launch readiness materials
Use sprint velocity, backlog health, completion rates, and stakeholder feedback to report program health and support continuous improvement
Collaborate with CX Leaders, Operations, Quality, Vendors, Program Managers, and cross-functional stakeholders

Requirements

What you’ll need

2–4 years of experience in Program Management, Project Management, Learning & Development, Knowledge Management, or a related field
Demonstrated ability to manage multiple workstreams simultaneously
Ability to coordinate cross-functional work across teams with different priorities, timelines, and ways of working
Strong organizational and project management skills
Clear, professional written and verbal communication skills
Comfortable working with Jira, Google Suite, or similar project tracking and collaboration platforms
Ability to operate independently on defined work while flagging ambiguity and escalating decisions appropriately
Experience working with AI tools such as Claude, Gumloop, or Gemini
Preferred: experience supporting programs in customer experience, contact center, operations, or similar high-volume environments
Preferred: familiarity with L&D or knowledge management processes
Preferred: experience working in or alongside instructional design, knowledge strategy, or content operations teams
Preferred: comfort with data, including pulling reports and building trackers
Preferred: exposure to process improvement frameworks or continuous improvement thinking

Benefits

Comp & perks

Flexible work location: home, office, or coffee shop
Regular in-person events
New hire equity grant
Annual refresh equity grants
Market-competitive compensation and benefits