Senior IT Support Specialist

Instacart

. Serve as the primary IT point of contact for the San Francisco office, providing in-person and remote support through the ticketing system .

Posted 9/15/2026full-timeSan Francisco • California • United StatesSenior💰 $111,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support with a focus on macOS, Windows, and ChromeOS, while effectively managing onboarding processes and providing exceptional customer service. Proficient in supporting Google Workspace and AV systems, ensuring seamless operations and collaboration across teams.

Highest-signal resume keywords

IT Support ExperienceGoogle Workspace AdministrationMacOS, Windows, ChromeOS SupportAV Systems KnowledgeStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Helpdesk SupportTechnical TroubleshootingHardware DeploymentSaaS Application AdministrationTicketing System Management

Soft Skills

Customer ServiceAttention to DetailIndependent WorkCollaboration

Tools & Technologies

GmailSlackOktaZoomJira

Industry Keywords

AV Equipment SupportOnboarding ExperienceKnowledge Base DocumentationConference Room SetupTechnical Support Processes

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the primary IT point of contact for the San Francisco office, providing in-person and remote support through the ticketing system
Troubleshoot day-to-day and complex technical issues across macOS, Windows, and ChromeOS
Own the IT new-hire onboarding experience, including hardware deployment, equipment setup, and SaaS application administration through SSO tooling
Support and maintain conference room AV equipment and troubleshoot issues
Provide support for Gmail, Slack, Okta, and Zoom
Maintain knowledge base documentation and improve support processes
Collaborate with AV, IT Engineering, and Workplace teams

Requirements

What you’ll need

3+ years of experience in helpdesk or IT support, including hands-on customer service in a professional environment
Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems
Proven ability to manage multiple support requests and priorities simultaneously, working independently with strong follow-through and attention to detail
Strong communication skills with the ability to work effectively across a wide range of people and technical comfort levels
Ability to occasionally lift up to 40 lbs
3+ years of experience working with Google Workspace in a support or administrative capacity
Familiarity with Okta, Jira, and Slack in an enterprise environment
Working knowledge of AV systems, including Zoom Rooms and Google Meet hardware setups

Benefits

Comp & perks

Highly market-competitive compensation
New hire equity grant
Annual refresh grants
Benefits offerings