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Instacart

Senior IT Support Specialist

Instacart

. Resolve 70+ support tickets a week through the ticketing system and in-person support while keeping CSAT high .

Posted 11/11/2026full-timeToronto • CanadaSenior💰 CA$91,000 - CA$96,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive IT support experience with a focus on macOS, Windows, and ChromeOS environments. Proficient in administering tools such as Okta, Jira, and Google Workspace while maintaining high customer satisfaction and managing on-call responsibilities.

Highest-signal resume keywords
IT Support ExperienceGoogle Workspace AdministrationOkta AdministrationMacOS SupportCustomer-Facing Role Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
MacOS SupportWindows SupportChromeOS SupportGoogle WorkspaceOkta AdministrationJira AdministrationSlack AdministrationAV Systems KnowledgeHardware DeploymentTroubleshooting
Soft Skills
Customer Service OrientationProblem-SolvingCollaboration
Tools & Technologies
OktaJiraGoogle WorkspaceSlackJamfConductor One1PasswordZoom
Industry Keywords
Tech Company ExperienceStartup ExperienceCSAT ScoresSupport Tickets

Tech Stack

Tools & technologies
JamfMacOS

About the role

Key responsibilities & impact
  • Resolve 70+ support tickets a week through the ticketing system and in-person support while keeping CSAT high
  • Reach full independence within 90 days, self-resolving with minimal escalations and handling on-call responsibilities
  • Support and administer Okta, Jira, Google Workspace, Slack, Jamf, Conductor One, and 1Password
  • Troubleshoot macOS, Windows, and ChromeOS
  • Partner with IT Support peers, Corporate Engineering, and HR as a point of contact for the office
  • Assist with new-hire onboarding, hardware deployment, equipment setup, and SaaS app access
  • Maintain office AV equipment, including Zoom-enabled conference rooms
  • Own or contribute to IT projects that maintain and scale the environment
  • Maintain the knowledge base and documentation
  • Participate in rotating weekend P0 on-call support
  • Work Monday to Friday, 9am to 6pm local time, in the office 2 to 3 days per week

Requirements

What you’ll need
  • 3+ years of relevant IT support experience
  • 3+ years supporting macOS, Windows, and ChromeOS
  • 3+ years of hands-on experience with Google Workspace
  • Hands-on administration experience with Okta, Jira, and Slack
  • Working knowledge of AV systems, including Zoom
  • Comfortable with a rotating weekend on-call schedule for P0 support
  • Ability to occasionally lift 40 lbs
  • Able to work in our Toronto office 2-3 days a week
  • Monday to Friday 9am to 6pm local-time schedule
  • Preferred: Hands-on experience with Jamf, Conductor One, and 1Password
  • Preferred: Experience at a tech company or startup of 1,000+ employees
  • Preferred: At least a year in a customer-facing role, such as Apple retail
  • Preferred: Track record of strong CSAT scores and high ticket volume

Benefits

Comp & perks
  • Highly market-competitive compensation and benefits
  • New hire equity grant
  • Annual refresh grants
  • Flexible choice of work location: home, office, or favorite coffee shop
  • Regular in-person events
  • Flex First remote work policy