Customer Success Manager

Instaleap

. Act as a strategic partner to customers throughout their entire journey .

Posted 9/17/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on driving digital growth and optimizing e-commerce operations through data analysis and consultative mentoring. Proficient in building relationships with C-level executives and leading cross-functional teams to enhance customer engagement and retention.

Highest-signal resume keywords

Customer Success ManagementE-Commerce OptimizationData AnalysisBilingual Proficiency in Spanish and EnglishCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven MindsetAnalytical SkillsE-Commerce ExperienceProject ManagementConsultative ApproachCustomer OnboardingKPI TrackingBusiness Growth PlanningOperational Data InterpretationDigital Presence Enhancement

Soft Skills

Relationship BuildingProblem-SolvingCommunicationAdaptabilityAutonomy

Industry Keywords

RetailLast-Mile LogisticsCustomer JourneyDigital GrowthCustomer LoyaltyStakeholder EngagementConsultingMentoringOperational ImprovementComplex Solutions Delivery

About the role

Key responsibilities & impact

Act as a strategic partner to customers throughout their entire journey
Drive adoption, understand customer needs, translate data into improvement opportunities, and foster digital growth
Build long-term relationships, promoting loyalty and retention through a consultative, data-driven approach
Present Instaleap features, resolve challenges, and guide customers on product usage
Analyze customers’ digital environments and interpret operational data to optimize their e-commerce operations and the end-user experience
Develop business and growth plans to maximize the use of Instaleap and enable digital expansion opportunities
Support customers through consultative mentoring, strengthening their digital presence and maturity
Maintain close, ongoing communication with customers, identify needs, escalate requests, and collaborate with the Product team
Track Customer Success KPIs, create action plans, and identify growth opportunities
Design and execute the customer onboarding process, ensuring structured implementation and successful product adoption
Maintain direct and continuous communication with senior stakeholders, including C-level executives

Requirements

What you’ll need

At least 3 years of experience in roles such as Consultant, Project Manager, Operations Lead, or E-commerce Lead
Native-level Spanish and English proficiency between B2 and C1
Strong analytical skills and a data-driven mindset
Experience in retail, e-commerce, or last-mile logistics is a significant advantage
Ability to influence and build relationships with C-level executives and other senior stakeholders
Experience leading cross-functional teams
Ability to plan, organize, prioritize, and communicate with the various teams involved in delivering complex features and solutions
Continuous-learning mindset, autonomy, strong problem-solving skills, and adaptability in dynamic environments
Ability to solve problems, make decisions, and turn challenges into opportunities

Benefits

Comp & perks

25 days of paid time off (PTO)
Education budget to support your studies or language courses
Device rental allowance
Structured onboarding to set you up for success in the role