Instaleap

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for executive, operational, and technical stakeholders
• Lead Quarterly Business Reviews, Executive Business Reviews, and Monthly/Quarterly Steering Committees with VP and C-Level leaders
• Monitor action plans, deliverables, and engagement across regional and leadership teams
• Translate technical capabilities and operational data into executive stories demonstrating business value and ROI
• Develop account strategies and Success Plans aligned with customer digital maturity and business objectives
• Build operational roadmaps that drive e-commerce performance using Instaleap’s capabilities
• Drive organizational change management and digital transformation adoption
• Identify process optimizations, conversion improvements, and last-mile/fulfillment performance gains
• Identify account expansion opportunities and partner with Sales/Account Executive teams on upsell and cross-sell initiatives
• Lead business value conversations during commercial discussions
• Represent Instaleap at industry commercial events such as ShopTalk, NRF Retail's Big Show Europe, EuroShop, and eCommerce Expos
• Analyze fulfillment, delivery, OTIF, conversion, and other performance metrics with the Customer Operations Analyst
• Oversee customized dashboards and reports tracking success indicators across stores, regions, and timeframes
• Conduct root-cause analysis and execute cross-functional correction plans
• Direct onboarding programs, training sessions, and knowledge transfers for client HQ and operational teams
• Maintain client documentation, playbooks, and operational best practices
• Act as the internal voice of the customer and escalate client priorities into Product, Technical, and Support roadmaps
• Track risk indicators and build proactive mitigation plans
• Lead cross-functional resolution efforts during escalations to protect account health

Enterprise Customer Success Manager – UK, Northern Europe

Backend Engineer

• Take end-to-end ownership of features, from understanding the problem to delivering a solution that creates value for users
• Build, maintain, and improve backend services and microservices
• Work closely with Frontend, QA, Product, and other Engineering roles to deliver solutions
• Investigate and solve production issues, including participating in the on-call rotation
• Contribute to the design and development of new services while continuously improving existing ones
• Understand the business and user impact of what you build

Backend Engineer, Mid – Node, Typescript

Product Manager

• Own the product strategy and roadmap for Core Logistics products and capabilities used by leading grocery chains
• Translate complex business and operational challenges into clear product opportunities and precise requirements
• Lead initiatives from discovery and problem definition through execution, launch, and iteration
• Cover picking, delivery, routing, capacity management, task scheduling, and related capabilities
• Partner with Engineering to understand system constraints and technical tradeoffs
• Communicate product vision, decisions, and technical context to engineering and business audiences
• Manage competing priorities across teams and stakeholders and make explicit tradeoffs
• Use data and SQL to identify opportunities, measure product performance, and drive prioritization
• Identify AI use cases for logistics and operations and incorporate them into the product roadmap
• Identify blockers and move initiatives forward

Senior Product Manager

• Act as a strategic partner to customers throughout their entire journey
• Drive adoption, understand customer needs, translate data into improvement opportunities, and foster digital growth
• Build long-term relationships, promoting loyalty and retention through a consultative, data-driven approach
• Present Instaleap features, resolve challenges, and guide customers on product usage
• Analyze customers’ digital environments and interpret operational data to optimize their e-commerce operations and the end-user experience
• Develop business and growth plans to maximize the use of Instaleap and enable digital expansion opportunities
• Support customers through consultative mentoring, strengthening their digital presence and maturity
• Maintain close, ongoing communication with customers, identify needs, escalate requests, and collaborate with the Product team
• Track Customer Success KPIs, create action plans, and identify growth opportunities
• Design and execute the customer onboarding process, ensuring structured implementation and successful product adoption
• Maintain direct and continuous communication with senior stakeholders, including C-level executives