FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enterprise Customer Success and Strategic Account Management, with a strong focus on driving e-commerce performance and managing large enterprise accounts. Proficient in leading executive presentations, change management, and data analysis to optimize customer engagement and business value.
Highest-signal resume keywords
Enterprise Customer SuccessStrategic Account ManagementChange ManagementData AnalysisExecutive Presentations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessValue RealizationConsultative SellingRisk MitigationData AnalysisAccount GrowthPerformance MetricsProcess OptimizationCross-Functional CollaborationStorytelling
Soft Skills
Commercial AwarenessConflict ResolutionExecutive Presence
Tools & Technologies
SalesforceHubSpotEcommerce Systems
Industry Keywords
E-commerceRetailLast-MileLogisticsGrocery
About the role
Key responsibilities & impact- Serve as the primary point of contact and trusted advisor for executive, operational, and technical stakeholders
- Lead Quarterly Business Reviews, Executive Business Reviews, and Monthly/Quarterly Steering Committees with VP and C-Level leaders
- Monitor action plans, deliverables, and engagement across regional and leadership teams
- Translate technical capabilities and operational data into executive stories demonstrating business value and ROI
- Develop account strategies and Success Plans aligned with customer digital maturity and business objectives
- Build operational roadmaps that drive e-commerce performance using Instaleap’s capabilities
- Drive organizational change management and digital transformation adoption
- Identify process optimizations, conversion improvements, and last-mile/fulfillment performance gains
- Identify account expansion opportunities and partner with Sales/Account Executive teams on upsell and cross-sell initiatives
- Lead business value conversations during commercial discussions
- Represent Instaleap at industry commercial events such as ShopTalk, NRF Retail's Big Show Europe, EuroShop, and eCommerce Expos
- Analyze fulfillment, delivery, OTIF, conversion, and other performance metrics with the Customer Operations Analyst
- Oversee customized dashboards and reports tracking success indicators across stores, regions, and timeframes
- Conduct root-cause analysis and execute cross-functional correction plans
- Direct onboarding programs, training sessions, and knowledge transfers for client HQ and operational teams
- Maintain client documentation, playbooks, and operational best practices
- Act as the internal voice of the customer and escalate client priorities into Product, Technical, and Support roadmaps
- Track risk indicators and build proactive mitigation plans
- Lead cross-functional resolution efforts during escalations to protect account health
Requirements
What you’ll need- 6+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, or Top-Tier Management Consulting
- Proven track record managing Large Enterprise / Strategic Accounts ($1M+ ARR / complex retail accounts) with C-suite and VP stakeholder mapping
- Strong commercial awareness and demonstrated capability to identify account growth/expansion opportunities
- Experience leading executive presentations and high-stakes business reviews
- Cross-functional collaboration experience with Product, Engineering, Sales, and Support teams
- English: Professional / Native Proficiency (Required)
- Spanish OR Portuguese: Professional Proficiency (Highly Preferred)
- Direct domain experience in Grocery, Retail, E-commerce, Last-Mile, or Logistics
- Prior experience managing European/UK enterprise customers
- Familiarity with enterprise CRM/Ecommerce systems, including Salesforce or HubSpot
- Skills in customer success and value realization, strategic account management and multi-threading, consultative selling and commercial mindset, executive presence and storytelling, change management and conflict resolution, data analysis and risk mitigation
Benefits
Comp & perks- Indefinite-term employment contract under Spain labor law
- Health insurance: Prepaid medicine
- Monthly activities with your team
- Hybrid work arrangement