Customer Implementation Specialist

Instinct Science

. Serve as a primary point of contact for customers throughout the onboarding process, specifically with integrations .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $55,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and integration processes, utilizing advanced Excel and Google Sheets skills for data management and project tracking. Strong understanding of veterinary practices and effective communication with cross-functional teams to ensure successful implementation.

Highest-signal resume keywords

Advanced Excel SkillsGoogle Sheets ProficiencyProject Management ExperienceVeterinary Practices KnowledgeInstinct Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MatchingData ValidationComplex FunctionsImplementation TasksTroubleshooting Integration Issues

Soft Skills

Clear CommunicationOrganizational SkillsCollaboration

Tools & Technologies

Instinct SoftwareExcelGoogle Sheets

Industry Keywords

SaaSVeterinary PracticesOnboardingIntegrationChange Management

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers throughout the onboarding process, specifically with integrations
Support the Implementation Manager by completing hands-on implementation and integration tasks
Troubleshoot and resolve integration issues during customer go-live
Complete implementation tasks using advanced Excel and Google Sheets skills, including data matching, validation, and complex functions
Partner with the Adoption Specialist, Implementation Manager, and other cross-functional teams on onboarding integrations
Communicate clear status updates to customers and key stakeholders
Keep tasks organized and onboarding projects on track
Document and maintain onboarding and integration resources for internal teams and customers
Identify, escalate, and help resolve integration roadblocks during onboarding
Collaborate across teams to support customers and enable internal team success

Requirements

What you’ll need

1-2 years of project management experience or assistance with project management, preferably in a SaaS or veterinary-related environment
Strong understanding of veterinary practices and challenges
Experience with Instinct software highly preferred
Experience or knowledge with veterinary labs highly desirable, but not required
Experience managing change, particularly guiding customers through transitions to new systems or processes
Practical data proficiency with Excel or Google Sheets
Advanced Excel and Google Sheets skills, including data matching, validation, and complex functions
Ability to work with onboarding leads, product teams, and customers
U.S. citizenship, permanent residency, or employment eligibility is addressed in the application
Must be 18 years of age or older (application requirement)

Benefits

Comp & perks

Medical, dental and vision benefits
401K with match
Owner-like flexibility over work and time-off
Flow State Fridays
Generous stipend that can be used for almost anything
All-expense-paid time throughout the year together
Annual retreat
Supportive and caring work environment