Customer Onboarding Manager

Instinct Science

. Serve as primary point of contact for assigned onboarding projects from signed contract through go-live and handoff to the active CS team .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer-facing implementation projects within veterinary hospitals, focusing on project planning, integration coordination, and consultative communication. Proficient in Instinct product capabilities and capable of translating clinical processes into effective workflows.

Highest-signal resume keywords

Project ManagementCustomer-Facing ImplementationInstinct Configuration KnowledgeConsultative CommunicationIntegration Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningWorkflow DesignIntegration CoordinationData Requirements ManagementTechnical Aptitude

Soft Skills

Consultative CommunicationExecutive PresenceRelationship Management

Tools & Technologies

SaaSHealth Technology

Industry Keywords

Veterinary HospitalsClinical ProcessesOperational ProcessesOnboarding Projects

About the role

Key responsibilities & impact

Serve as primary point of contact for assigned onboarding projects from signed contract through go-live and handoff to the active CS team
Build, manage, and enforce project plans with clear milestones, dependencies, and accountability, targeting go-live within the 8-week SLA
Identify project risks proactively and escalate effectively to hospitals, the Team Lead, and internal teams
Coordinate Implementation Specialists, Training Specialists, integration partners, and Medical Review
Act as a trusted advisor to hospital leaders throughout implementation
Communicate with practice owners, medical directors, and hospital administrators
Lead workflow discovery and design sessions, translating clinical and operational processes into Instinct-configured workflows
Coordinate lab, imaging, and pharmacy integrations to ensure technical readiness
Maintain expertise in Instinct product capabilities and configuration options
Coordinate training so it is scoped, scheduled, and delivered appropriately before go-live
Manage multiple onboarding projects while keeping implementations on track, on time, and on scope

Requirements

What you’ll need

Direct experience working in or closely with veterinary hospitals — clinical, operational, or administrative — required
2–4+ years managing customer-facing implementation or onboarding projects, ideally in SaaS or health technology
Strongly preferred: existing knowledge of Instinct's configuration and workflow capabilities
Demonstrated ability to manage relationships across multiple levels of a customer organization, including executives
Comfortable coordinating software integrations, data requirements, and configuration discussions
Ability to build and enforce project plans with milestones, dependencies, and accountability
Ability to coordinate integrations, training, and multiple internal workstreams
Strong consultative communication and executive presence
Technical aptitude

Benefits

Comp & perks

Medical, dental and vision benefits
401K with match
Owner-like flexibility over work and time-off
Time to innovate and Flow State Fridays
Generous stipend usable for almost anything
All-expense-paid time throughout the year together
Annual retreat
Supportive and caring work environment