Customer Training Specialist

Instinct Science

. Deliver product training to hospital teams during onboarding milestones .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering tailored product training and clinical education within veterinary practices, utilizing tools like HubSpot and Glyphic to enhance customer enablement and support. Capable of adapting training sessions to meet specific hospital workflows and maintaining comprehensive documentation for continuity.

Highest-signal resume keywords

Veterinary Practice ExperienceProduct Training DeliveryHubSpot ProficiencyGlyphic UsageCustomer Enablement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product TrainingClinical EducationCustomer SupportTraining DocumentationWorkflow Tailoring

Soft Skills

AdaptabilityCommunicationOrganizational Skills

Tools & Technologies

HubSpotGlyphic

Industry Keywords

Veterinary HospitalCustomer FeedbackOnboardingTraining OutcomesPost-Upsell Tours

About the role

Key responsibilities & impact

Deliver product training to hospital teams during onboarding milestones
Support active customers with contact changes, new feature releases, post-upsell product tours, and low-adoption areas
Maintain current training capability across Instinct's full product suite
Pick up assignments from the shared queue and deliver consistent training across new accounts
Research account notes, workflow preferences, prior training history, and context using Glyphic, HubSpot, and Claude
Tailor training sessions to each hospital's workflows, configuration, and team dynamics
Log training outcomes, follow-up items, and customer feedback in HubSpot and Glyphic
Operate within the shared ticketing and assignment system and maintain coverage standards
Travel frequently to deliver on-site training
Document and organize work to ensure continuity during travel
Provide product gaps, customer feedback, and patterns to the Training and Enablement Director and Enablement team

Requirements

What you’ll need

Veterinary practice experience required; must have worked in a veterinary hospital
1–3 years delivering product training, clinical education, or customer enablement in a fast-paced environment
Strongly preferred: prior experience using or training on Instinct products
Comfortable working in HubSpot and using call intelligence tools such as Glyphic
Able and willing to travel frequently, typically multiple trips per month
Willing and able to meet travel requirements of 25%+

Benefits

Comp & perks

Medical, dental and vision benefits
401K with match
Owner-like flexibility over work and time-off
Time to innovate
Flow State Fridays
Generous stipend that can be used for almost anything
All-expense-paid time throughout the year together
Annual retreat