Support Specialist

Instinct Science

. Understand, categorize, and diagnose customer requests via email, chat, phone, social media, and other channels .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterinary terminology and workflows, with strong communication and problem-solving skills to effectively assist customers. Capable of managing high volumes of inquiries while providing empathetic support and training.

Highest-signal resume keywords

Veterinary Terminology UnderstandingCustomer Service SkillsProblem-Solving SkillsInstinct EMR ExperienceMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationEmpathic AttitudeAbility to Handle Stressful Situations

Tools & Technologies

Instinct EMR

Industry Keywords

Veterinary Hospital ExperienceCustomer Interaction DocumentationOnboarding AssistanceTraining Sessions Participation

About the role

Key responsibilities & impact

Understand, categorize, and diagnose customer requests via email, chat, phone, social media, and other channels
Stay on top of production issues and suggest creative workarounds to coach users
Document all customer interactions, issues, and resolutions
Conduct follow-ups and check the status of escalated matters to ensure full resolution
Participate in training sessions to enhance product knowledge and customer service skills
Assist with onboarding and training for products and services
Serve as a primary point of contact for customers needing product assistance or information

Requirements

What you’ll need

Understanding of veterinary terminology and workflows
Excellent verbal and written communication skills
Ability to multitask and manage a high volume of customer inquiries
Strong problem-solving skills and ability to handle difficult or unexpected situations
Empathic and caring attitude, even when faced with stressful situations
Availability to work overnights and weekends
3+ years experience in a veterinary hospital
Experience using or installing Instinct EMR

Benefits

Comp & perks

Medical, dental and vision benefits
401K with match
Owner-like flexibility over work and time-off
Flow State Fridays
Generous stipend that can be used for almost anything
All-expense-paid time throughout the year together
Annual retreat
Supportive and caring work environment