Business Analyst

Institute for Applied Behavioral Science at Endicott College

. Coordinate, manage, test, and develop ancillary applications and provide secondary support for the College's Enterprise Applications .

Posted 9/29/2026full-timeBeverly • Massachusetts • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and supporting Workday-related projects, including configuration and troubleshooting of business processes and integrations. Proficient in gathering requirements, creating documentation, and translating business needs into actionable deliverables while maintaining strong stakeholder relationships.

Highest-signal resume keywords

Workday ConfigurationProject ManagementData AnalysisStakeholder EngagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationRequirements GatheringBusiness Process ImprovementDocumentation CreationUser Story Development

Soft Skills

Strong Communication SkillsTime ManagementPrioritization Skills

Tools & Technologies

ExcelJiraConfluenceMS ProjectLucidChart

Industry Keywords

Higher EducationEnterprise ApplicationsInformation SecurityFunctional AreasCommunity Activities

About the role

Key responsibilities & impact

Coordinate, manage, test, and develop ancillary applications and provide secondary support for the College's Enterprise Applications
Gather requirements, manage projects, coordinate testing, and validate data with IT Business Analysts and Enterprise Applications developers
Recommend and support business process needs and improvements for the College's Functional Areas
Assist in managing Workday-related projects and enhancement requests
Support configuration of Workday business processes, integrations, condition rules, and validation criteria
Troubleshoot and resolve complex development, testing, and production issues
Create and maintain documentation for requirements, business processes, integrations, procedures, and system configuration
Collect, analyze, and translate business requirements into user stories, workflows, process logic, process maps, wireframes, specifications, and acceptance criteria
Develop project plans, monitor deliverables and performance, and ensure timely project completion
Ensure solutions meet business needs and requirements
Follow information security policies and procedures and consult information security staff on best practices
Monitor the Freshservice ticketing queue daily, triage and troubleshoot issues, conduct research, and resolve issues before escalation when appropriate
Engage internal stakeholders to determine application strategy and vision
Serve as liaison between stakeholders and users and act as a subject matter expert
Maintain stakeholder relationships and support campus functional needs
Participate in College events such as Commencement and Homecoming and support community activities
Perform other duties as assigned
Report to the Director of Enterprise Applications and work under general supervision
No supervisory responsibilities

Requirements

What you’ll need

Bachelor's degree in related field or equivalent work experience
3+ years of related experience
Ability to use Excel and other tools to manipulate data
Experience with Jira, Confluence, MS Project, and LucidChart
Strong communication and writing skills for technical and non-technical audiences
Excellent problem-solving skills
Excellent time management and prioritization skills
Ability to manage multiple projects and priorities and meet negotiated timelines with high-quality deliverables
Ability to attend and support key College events and participate in community activities
Cover letter required
Preferred: Experience in higher education
Preferred: Workday experience

Benefits

Comp & perks

Hybrid work arrangement with a minimum of 3 days on campus and up to 2 days remotely per week, as agreed with the Reporting Manager
Free parking
Access by commuter rail on the Newburyport/Rockport line
Employee benefits provided by Endicott College
Professional growth opportunities
Supportive, close-knit campus community
Cover letter consideration for the role