Institute for Applied Behavioral Science at Endicott College

Business Analyst

• Coordinate, manage, test, and develop ancillary applications and provide secondary support for the College's Enterprise Applications
• Gather requirements, manage projects, coordinate testing, and validate data with IT Business Analysts and Enterprise Applications developers
• Recommend and support business process needs and improvements for the College's Functional Areas
• Assist in managing Workday-related projects and enhancement requests
• Support configuration of Workday business processes, integrations, condition rules, and validation criteria
• Troubleshoot and resolve complex development, testing, and production issues
• Create and maintain documentation for requirements, business processes, integrations, procedures, and system configuration
• Collect, analyze, and translate business requirements into user stories, workflows, process logic, process maps, wireframes, specifications, and acceptance criteria
• Develop project plans, monitor deliverables and performance, and ensure timely project completion
• Ensure solutions meet business needs and requirements
• Follow information security policies and procedures and consult information security staff on best practices
• Monitor the Freshservice ticketing queue daily, triage and troubleshoot issues, conduct research, and resolve issues before escalation when appropriate
• Engage internal stakeholders to determine application strategy and vision
• Serve as liaison between stakeholders and users and act as a subject matter expert
• Maintain stakeholder relationships and support campus functional needs
• Participate in College events such as Commencement and Homecoming and support community activities
• Perform other duties as assigned
• Report to the Director of Enterprise Applications and work under general supervision
• No supervisory responsibilities

Assistant

• Assist the Head Coach with planning and implementing team practices
• Provide tennis instruction and individual or small-group coaching
• Assist with drills, skill development, match preparation, and team activities
• Provide feedback and instruction supporting student-athlete development
• Assist with match preparation, match-day organization, warm-ups, and competitions
• Assist with scouting and opponent preparation
• Support recruiting activities, communications, campus visits, and recruiting events
• Mentor student-athletes and serve as a positive role model
• Assist with team travel, transportation, equipment, uniforms, and practice areas
• Complete basic program-related administrative tasks
• Represent Endicott College and Athletics professionally
• Participate in College events and community activities
• Report to and work under the direction of the Head Women’s Tennis Coach

Business Analyst

Assistant Coach, Women's Tennis