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Back Office Analyst, Medical Devices
Insulet Corporation. Manage multiple queues promptly and accurately .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer documentation and verification processes, particularly within Salesforce CRM, while ensuring high attention to detail and exceptional customer service. Capable of collaborating effectively with various stakeholders in a fast-paced environment.
Highest-signal resume keywords
Salesforce CRM ExperienceCustomer Documentation ManagementAttention To DetailAnalytical And Problem-Solving SkillsCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Data VerificationDocumentation AuditingPhysician VerificationConsent VerificationDuplicate AuditingTraining Record ProcessingClinic Contract Validation
Soft Skills
Effective Communication SkillsInitiativeCollaborationFlexibilityResilience
Certifications & Qualifications
Associate Degree
Industry Keywords
Diabetes SupportProfessional EnvironmentFast-Paced Environment
About the role
Key responsibilities & impact- Manage multiple queues promptly and accurately
- Verify and audit customer information in Salesforce
- Support additional business functions with documentation auditing
- Work with departments receiving customer-related documentation
- Distribute correspondence and documentation received via fax and email
- Attach documentation correctly to customer records
- Follow standardized workflows independently
- Perform duplicate auditing through manual customer-data verification in Salesforce
- Perform physician verification through manual provider-data verification
- Manage consent verification queues and assign outreach tasks
- Review voicemail buckets and assign items to the appropriate representative
- Review faxes and link documentation to the appropriate customer record
- Perform UHC BI’s
- Process training records submitted by Clinical Services Managers
- Validate clinic contract assignments
- Provide feedback to management as needed
- Perform additional duties and projects assigned by management
Requirements
What you’ll need- Associate degree and 3+ years’ related experience working in a professional environment
- Knowledge of diabetes and experience supporting customers with diabetes preferred
- Experience with Salesforce CRM preferred
- Effective written and oral communication skills
- Strong attention to detail and follow-up skills
- Strong analytical and problem-solving skills
- Demonstrated initiative and a “do what it takes” work approach
- Exceptional customer service orientation
- Ability to work cooperatively and collaboratively with internal and external stakeholders
- Flexible and resilient work approach
- Ability to work in a fast-paced environment while managing multiple priorities
- Ability to sit and stand in a normal office environment
- Manual dexterity for using a computer keyboard
- Lightweight lifting may be required
Benefits
Comp & perks- Hybrid work arrangement
- Full-time employment
- Reasonable accommodations for individuals with disabilities
- Opportunities to work with innovative, wearable, waterproof Omnipod® technology
- Employee participation in an expanding team focused on customer simplicity, freedom, and healthier lives