Insulet Corporation

Operations

• Serve as the Operations Quality lead for Manufacturing Quality and Supplier Quality Engineering support across early-stage development, supplier readiness, pilot manufacturing, clinical builds, and manufacturing transfer
• Build, manage, and develop a small team responsible for Manufacturing Quality and Supplier Quality activities for NPI programs
• Maintain dotted-line relationships with Global Quality Engineering and Global Supplier Quality
• Own quality engineering workstreams for prototype, pilot, clinical, and early production builds
• Define and implement inspection, test, incoming quality, and supplier release strategies
• Establish and maintain control plans, procedures, work instructions, inspection plans, supplier quality plans, and acceptance criteria
• Ensure builds meet DHF/DHR requirements, including inspection readiness, traceability, lot release, supplier documentation, and quality records
• Lead in-process, incoming, and supplier inspection strategies, including test method development, validation, measurement system analysis, and component release readiness
• Drive root cause investigations, non-conformance disposition, supplier quality issue resolution, and corrective actions
• Partner with suppliers, R&D, Manufacturing Engineering, Operations, and Quality functions to ensure designs, components, and processes are manufacturable, inspectable, scalable, and compliant
• Perform data analysis and trending to inform design decisions, supplier performance, process improvements, and risk mitigation
• Support risk management activities, including DFMEA, PFMEA, supplier risk assessments, and control strategies
• Support validation of pilot line equipment, supplier processes, inspection methods, and manufacturing processes
• Define and execute Operations Quality strategy for transition into commercial production
• Train and guide cross-functional teams while ensuring FDA, ISO 13485, supplier quality, and GMP compliance
• Own Operations Quality strategy and decision-making for inspection approaches, supplier quality plans, control frameworks, acceptance criteria, non-conforming product disposition, escalations, and readiness gaps

Manager, Operations Quality – NPI Programs

• Lead IT delivery and site readiness for the Costa Rica SAP S/4HANA rollout
• Oversee SAP EWM, PP, QM, Inventory Management, Materials Management, and SAP-MES integration
• Lead or support Siemens Opcenter MES implementation, including requirements, design, data readiness, testing, validation, deployment, and hypercare
• Lead implementation of Free Trade Zone solutions at the Costa Rica plant
• Partner with manufacturing, supply chain, quality, engineering, finance, and global process owners
• Manage integration between SAP, MES, labeling, shop-floor systems, reporting platforms, and manufacturing applications
• Drive testing strategy, cutover rehearsal, defect triage, and go-live readiness
• Coordinate internal teams, business teams, implementation partners, and managed service providers
• Establish local SAP and MES application support, incident management, change management, service levels, knowledge transfer, and operational handoff
• Ensure system changes, testing, documentation, and validation meet quality, regulatory, cybersecurity, and compliance requirements
• Develop and mentor local IT resources and build site capability
• Support post-go-live stabilization, root-cause analysis, continuous improvement, and roadmap planning

Senior Manager, SAP, MES

Customer Retention Specialist

• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption
• Educate customers and healthcare providers on Omnipod data and reporting tools
• Serve as a clinical retention contact for an assigned geographic territory
• Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
• Use clinical retention selling techniques to influence continued Omnipod use
• Identify disengagement or churn indicators through data assessment and analytics
• Collaborate with Customer Success teams on targeted retention strategies
• Assess barriers to therapy continuation and apply patient-centered solutions
• Partner with healthcare providers to align education with treatment plans
• Collaborate with clinical managers, regional field teams, sales leadership, and cross-functional teams
• Identify and communicate regional trends, risks, and opportunities
• Contribute to educational tools, customer journeys, and retention campaigns
• Support clinicians and customers with clinical software and digital diabetes management tools
• Document customer interactions, outcomes, and next steps in Salesforce
• Review engagement data, usage patterns, and retention metrics
• Participate in data-driven initiatives to improve regional retention performance

Clinical Retention Specialist – South FL, TN, GA, SC

• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to support sustained Omnipod adoption
• Educate customers and healthcare providers on Omnipod data and reporting tools
• Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
• Use clinical retention selling techniques to influence continued Omnipod use
• Identify disengagement or churn indicators through data assessment and analytics
• Collaborate with Customer Success teams on targeted retention strategies
• Assess barriers to therapy continuation and apply patient-centered solutions
• Develop knowledge of the regional healthcare landscape and payer considerations
• Partner with healthcare providers to align education with treatment plans
• Collaborate with clinical, field, sales, customer success, marketing, data, and customer-care teams
• Identify and communicate regional engagement, access, and outcome trends
• Contribute to educational tools, customer journeys, and targeted retention campaigns
• Support clinicians and customers with clinical software and digital diabetes management tools
• Document customer interactions, outcomes, and next steps in Salesforce
• Review engagement data, usage patterns, and retention metrics
• Participate in data-driven initiatives to improve regional retention performance

Clinical Retention Specialist, South Central

Learning and Development

• Train patients within an assigned territory, district, or region based on clinical service needs, vacancies, or leave of absence
• Meet quarterly clinical initiative expectations based on business needs
• Follow up with prescribers after training for support, education, data management training, and identification of new customer starts
• Provide product sales, data management, and clinical support to physicians, mid-level staff, CDCESs, and ancillary staff on Omnipod Insulin Management Systems
• Build customer partnerships and sell and use Omnipod Insulin Management Systems
• Promote CSII therapy and sell Omnipod systems to patients and providers through group or individual sessions, virtually and in person, or through continuing education
• Achieve a minimum of 3 individual in-person trainings per day or separate virtual group trainings per day, targeting 20+ trainings per week
• Report territory updates and progress on Top 60 Physicians/Accounts to the Regional Business Director, Clinical Business Manager, and District Sales Manager
• Communicate frequently with the Territory Manager regarding territory needs and progress
• Assist with pump clinics, support groups, information sessions, office educational events, patient information nights, JDRF walks, and vendor days
• Evaluate and recommend Certified Pod Trainers and Level 3 CPTs for consultant CPT roles
• Complete retention pathway follow-up within 30 days at greater than 80%
• Assign or conduct patient training based on territory needs, costs, and timeliness
• Provide regular product demonstrations to patients and healthcare professionals
• Engage physicians in open dialogue and drive action
• Explain pump data management and collaborate with healthcare providers to improve patient outcomes
• Provide field feedback to regional and district leadership
• Complete administrative duties and expenses in a timely manner
• Perform other assigned duties

Bilingual Clinical Training Specialist

Product Designer

• Lead and manage the global DSCX UX research roadmap covering digital user flows, websites, web portals, and customer care experiences
• Maintain visibility into active and upcoming research initiatives and ensure weekly cross-team alignment
• Design and execute complex qualitative and quantitative research studies using rigorous methodologies
• Mentor three researchers by providing strategic and executional guidance
• Build and sustain trust-based relationships across a matrixed organization
• Lead multiple concurrent research initiatives with UX leadership and cross-functional stakeholders
• Own end-to-end UX research, including planning, stakeholder alignment, execution, synthesis, and communicating findings
• Partner with legal and data privacy teams to ensure regulatory and privacy compliance
• Deliver research reports and presentations using storytelling and data visualization
• Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes
• Improve research practices, tools, and processes

Staff User Experience (UX) Researcher

Manager

• Build relationships with endocrinologists, primary care providers, and diabetes management teams
• Educate healthcare providers on diabetes management, technologies, and treatment practices
• Participate in local diabetes-care events and initiatives
• Schedule and deliver personalized patient training on Insulet products
• Assess patient needs and customize training programs
• Provide follow-up consultation, troubleshooting, and ongoing patient education
• Align patient training with healthcare providers’ clinical treatment plans
• Explain device features, functionality, and best practices
• Evaluate and recommend Certified Pod Trainers for consultant roles
• Oversee Certified Pod Trainers and provide product updates and clinical support
• Use data sources to inform education strategies and team actions
• Maintain Salesforce and other data systems to capture training metrics
• Manage administrative operations within budget guidelines
• Promote insulin pump therapy to providers and patients through clinical expertise
• Collaborate with territory partners to achieve shared sales goals
• Use patient success stories and clinical selling techniques to drive product adoption
• Execute strategic, patient-centered field sales activities within established guidelines

Clinical Services Manager

• Answer incoming customer questions via phone, email, or assigned tasks in a timely and empathetic manner
• Support product training and troubleshooting needs through virtual customer meetings
• Handle customer contacts involving clinical issues, medical events, onboarding, ongoing product use, PDM settings, and product conversion
• Assess customer training and education needs and provide individualized clinical guidance and recommendations
• Follow standardized workflows, document customer interactions in the Customer Relationship Management system, and meet departmental service levels
• Explain Insulet products and their operation and use to existing customers
• Proactively manage customer relationships and retain customers on product
• Promote insulin pump therapy benefits and provide continuous customer education
• Provide on-call support as needed
• Collaborate with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field, Customer Care, Post-Market, and Quality Systems teams
• Ensure timely reporting to required agencies
• Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email
• Perform administrative duties and submit them on time
• Participate in regular team and cross-functional meetings
• Perform other duties as assigned

Clinical Retention Specialist

SDET

• Develop and maintain automated test scripts using Python for backend services, APIs, and web applications
• Build reusable Python modules and utilities to support test automation
• Collaborate with developers, QA engineers, and DevOps to integrate automated testing into Jenkins pipelines
• Execute test plans, analyze results, and report defects with clear documentation
• Participate in code reviews and contribute to improving test coverage and reliability

Co-op, Software Development Engineer in Test

Supervisor

• Supervise and coordinate the daily activities of Help Desk staff
• Ensure prompt and professional resolution of hardware, software, and network issues
• Plan and manage shift schedules and assign tasks
• Monitor team performance and ensure service level agreements are met
• Provide coaching, mentoring, and training to Help Desk team members
• Develop and maintain support procedures, escalation protocols, and knowledge base documentation
• Monitor ticketing systems, track incidents, identify trends, and ensure timely resolution
• Serve as an escalation point for complex or high-impact issues
• Collaborate cross-functionally with other IT teams
• Generate and present reports on Help Desk metrics, user satisfaction, and improvement areas
• Recommend and implement process improvements, automation opportunities, and end-user training initiatives

Service Delivery Supervisor

• Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes
• Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting
• Educate customers and healthcare providers on Omnipod data and reporting tools
• Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
• Use clinical retention selling techniques to influence continued Omnipod use
• Identify disengagement or churn indicators through data assessment and analytics
• Collaborate with Customer Success teams on targeted retention strategies
• Partner with healthcare providers to align education with treatment plans
• Coordinate territory-based retention efforts with clinical, field, sales, commercial, marketing, data, and customer-care teams
• Identify and communicate regional trends, risks, and opportunities
• Contribute to educational tools, customer journeys, and targeted retention campaigns
• Document customer interactions, outcomes, and next steps in Salesforce
• Review engagement data, usage patterns, and retention metrics
• Answer customer questions via phone, email, or assigned tasks
• Support product training and troubleshooting virtually
• Provide clinical guidance for medical events, onboarding, product use, PDM settings, and product conversion
• Follow standardized workflows and departmental service levels
• Maintain product knowledge and explain product operation and use
• Promote insulin pump therapy and provide continuous customer education
• Provide on-call support as needed
• Maintain HIPAA and regulatory compliance
• Collaborate with Post-Market and Quality Systems on required reporting
• Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email
• Participate in team and cross-functional meetings
• Perform administrative duties and other assigned duties

Clinical Retention Specialist – Central

Executive Assistant

• Serve as the first point of contact for executives in person and by phone
• Maintain and protect highly confidential corporate information
• Manage executives’ schedules, meetings, and appointments
• Coordinate meeting logistics, agendas, IT equipment, presentations, catering, and attendee updates
• Produce presentations and prepare letters, emails, and other executive correspondence
• Screen calls and route executive correspondence and emails
• Prepare purchase orders, check requests, and executive expense reports
• Manage corporate American Express card usage and submit payments
• Coordinate conference calls and WebEx meetings
• Arrange domestic and international executive travel
• Schedule and manage employee and external company events
• Support multifaceted project management initiatives
• Manage vendor relationships
• Create and maintain a branded company headquarters
• Perform other duties as assigned

Account Manager

• Achieve or exceed sales objectives within the assigned geographic area
• Develop, maintain, and grow relationships with key diabetes decision-makers and influencers
• Execute customer loyalty initiatives
• Discuss and demonstrate Insulet products and related competitive diabetes products
• Demonstrate and train customers on Insulet data management software
• Maintain an active role with Managed Markets and knowledge of managed care organizations and key decision-makers
• Facilitate and conduct required customer training programs
• Maintain a high profile with professional diabetes organizations in the assigned area
• Manage sales promotions related to the assigned territory
• Collaborate with commercial and corporate office colleagues
• Execute field sales activities according to promotional guidelines
• Complete administrative duties on time and within budget
• Correlate professional account contacts with Insulet operational, quality, and customer service teams
• Travel within the assigned territory, including possible overnight and air travel

Pediatric Account Manager

Accountant

• Support monthly close and internal reporting by preparing journal entries and account reconciliations for accrued sales and marketing expenses, debt, and prepaids
• Assist in ensuring financial statements and related accounting processes comply with U.S. GAAP
• Analyze monthly and quarterly fluctuations in assigned accounts
• Assist with internal controls associated with areas of responsibility
• Develop and implement accounting procedures and recommend changes
• Support the General Accounting group with operational analysis for recurring transactions and monthly account reconciliation
• Support accounting for new business initiatives
• Assist with projects and accounting matters and drive value within the business
• Perform other duties as required

Senior Accountant

Bilingual

• Understand Insulet insurance contracts, channeling, and processing requirements for covered products
• Process reimbursement by contacting payors, verifying insurance benefits, and following medical reimbursement guidelines
• Submit prior authorization requests for approval and payment of Insulet products
• Calculate and document cost-share amounts for English-speaking and French-speaking customers
• Collaborate with Case Management, OmniPod Sales, Billing, and other commercial teams on order status communication
• Document interactions and calls in the customer database
• Maintain compliance with HIPAA and other applicable regulatory bodies
• Provide feedback and suggestions for continuous process improvement
• Perform other duties as required