Clinical Product Specialist II – East Coast

Insulet Corporation

. Answer incoming customer questions via phone, email, or assigned tasks .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and clinical guidance for insulin pump therapy, with a strong focus on training, education, and support for patients. Proficient in utilizing CRM systems and virtual platforms to enhance customer interactions and ensure compliance with industry standards.

Highest-signal resume keywords

Certified Diabetes Care And Education Specialist (CDCES)Insulin Pump Patient ManagementCustomer Relationship Management (CRM)Clinical Training And EducationExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical GuidancePatient OnboardingTroubleshootingAssessmentDocumentationProduct TrainingVirtual Customer SupportProcess OrientationCommunication SkillsPresentation Skills

Soft Skills

Interpersonal CommunicationSelf-StarterFlexibilityBusiness AcumenTeam Collaboration

Tools & Technologies

Microsoft SuiteSalesforceVirtual Meeting Platforms

Certifications & Qualifications

Certified Diabetes Care And Education Specialist (CDCES)Registered Dietitian (RD)Registered Nurse (RN)

Industry Keywords

Insulin Pump TherapyClinical BusinessCustomer CareMedical AffairsPost-MarketQuality Systems

About the role

Key responsibilities & impact

Answer incoming customer questions via phone, email, or assigned tasks
Support product training and troubleshooting through virtual customer meetings
Handle clinical-related customer contacts, medical event occurrences, onboarding, product use, PDM settings, and product conversion
Assess customer training and education needs and provide individualized clinical guidance and recommendations
Follow standardized workflows and document customer interactions in the Customer Relationship Management system
Explain Insulet products and their operation and use to existing customers
Proactively manage customer relationships and retain customers on product
Promote insulin pump therapy benefits and provide continuous customer education
Provide on-call support as needed
Collaborate cross-functionally with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field, Customer Care, Post-Market, and Quality Systems teams
Ensure timely reporting to required agencies
Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email
Perform administrative duties and submit work on time
Participate in regular team and cross-functional meetings
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
Minimum of 2 years’ experience training and/or managing insulin pump patients
Professional up-to-date credentials and/or certifications are mandatory, such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
State licensure is mandatory as required
Current Certified Diabetes Care and Education Specialist certification required
Must be able to maintain all required licensure for duration of employment
Experience communicating with a wide range of audiences
Prior industry/commercial experience strongly preferred
Experience in a contact center or other relevant environment preferred
Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred
Professional and polished presentation skills
Excellent customer service skills
Strong interpersonal communications, both oral and written
Self-starter who needs minimal direction; extremely flexible, with good business acumen
Process-oriented and willing to take on new tasks
Proficiency with computers, including Microsoft Suite and Salesforce
Ability to meet remote workspace security requirements
Ability to travel occasionally for meetings and Product Support trainings

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation may be available
Remote working position
Occasional travel for meetings and Product Support trainings