Clinical Product Specialist II – West Coast, Mountain Region

Insulet Corporation

. Answer incoming customer questions via phone, email, or assigned tasks .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insulin pump therapy, providing individualized clinical guidance and education while maintaining strong customer relationships. Proficient in training and troubleshooting through various communication platforms, ensuring compliance with industry standards and effective documentation.

Highest-signal resume keywords

Insulin Pump TherapyCertified Diabetes Care And Education SpecialistCustomer Relationship ManagementClinical Training And EducationExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical GuidanceTroubleshootingPatient OnboardingAssessment SkillsDocumentationProduct KnowledgeTraining DeliveryCommunication SkillsProcess OrientationBusiness Acumen

Soft Skills

Interpersonal CommunicationPresentation SkillsSelf-StarterFlexibilityTeam Collaboration

Tools & Technologies

Microsoft SuiteSalesforceVirtual Meeting Platforms

Certifications & Qualifications

Certified Diabetes Care And Education SpecialistRegistered DietitianRegistered Nurse

Industry Keywords

Clinical SupportCustomer CareMedical EventsProduct SupportPost-MarketQuality Systems

About the role

Key responsibilities & impact

Answer incoming customer questions via phone, email, or assigned tasks
Support product training and troubleshooting through virtual customer meetings
Handle complex clinical-related customer contacts, including medical events, onboarding, product use, PDM settings, and product conversion
Assess customer training and education needs and provide individualized clinical guidance and recommendations
Follow standardized workflows, document customer interactions in the Customer Relationship Management system, and meet departmental service levels
Maintain thorough knowledge of Insulet products and explain their operation and use
Proactively manage customer relationships and retain customers on product
Promote insulin pump therapy benefits and provide continuous customer education
Provide on-call support as needed
Collaborate with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field, Customer Care, Post-Market, and Quality Systems teams
Assign patient trainings to Certified Pump Trainers or conduct customer training by phone, virtually, and email
Support timely reporting to required agencies
Perform administrative duties and submit work on time
Participate in regular team and cross-functional meetings
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
Minimum of 2 years’ experience training and/or managing insulin pump patients
Professional up-to-date credentials and/or certifications are mandatory, such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
State licensure is mandatory as required
Current Certified Diabetes Care and Education Specialist certification required
Must be able to maintain all required licensure for duration of employment
Experience communicating with a wide range of audiences
Prior industry/commercial experience strongly preferred
Experience in a contact center or other relevant environment preferred
Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred
Professional and polished presentation skills
Excellent customer service skills
Strong interpersonal communications, both oral and written
Self-starter who needs minimal direction; extremely flexible, with good business acumen
Process-oriented and willing to take on new tasks
Proficiency with computers, including Microsoft Suite and Salesforce
Remote working space must meet security and other requirements
Occasional travel required for meetings and Product Support trainings

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)