Clinical Product Specialist II – West Coast/Mountain Region

Insulet Corporation

. Provide customer education, training, and support via phone, virtual platforms, and email throughout the customer journey .

Posted 10/28/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $87,200 - $130,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer education and support for insulin pump therapy, with a strong focus on onboarding, troubleshooting, and retention. Maintains compliance with HIPAA regulations while effectively collaborating across multiple teams to enhance customer experience.

Highest-signal resume keywords

Certified Diabetes Care And Education SpecialistInsulin Pump Patient ManagementCustomer Relationship ManagementTechnical SupportTraining And Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EducationTroubleshootingProduct ConversionClinical GuidanceAssessmentDocumentationOnboardingSales SupportOperational SupportRegulatory Compliance

Soft Skills

Communication SkillsPresentation SkillsSelf-StarterFlexibilityBusiness Acumen

Tools & Technologies

Microsoft SuiteSalesforceCRM System

Certifications & Qualifications

Certified Diabetes Care And Education SpecialistRegistered DietitianRegistered Nurse

Industry Keywords

Insulin Pump TherapyPatient TrainingClinical IssuesMedical EventsPost-Market ReportingQuality SystemsCustomer Retention

About the role

Key responsibilities & impact

Provide customer education, training, and support via phone, virtual platforms, and email throughout the customer journey
Support onboarding, troubleshooting, product conversion, and customer retention for the Omnipod product portfolio
Work cross-functionally with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, Clinical Field, and Customer Care teams
Provide technical, educational, operational, and sales support to customers
Support ongoing learning and development needs of Product Support teams
Answer incoming customer questions via phone, email, or assigned tasks
Meet virtually with customers for product training and troubleshooting
Handle complex clinical issues, medical events, customer onboarding, product use, PDM settings, and setting changes
Assess customer training and education needs and provide individualized clinical guidance and recommendations
Follow standardized workflows, document customer interactions in the CRM system, and meet service levels
Maintain thorough knowledge of Insulet products and explain their operation and use
Proactively manage customer relationships and retain customers on products
Promote insulin pump therapy benefits and provide continuous customer education
Provide on-call support as needed
Maintain HIPAA and regulatory compliance
Collaborate with Post-Market and Quality Systems for required agency reporting
Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and by email
Perform administrative duties and submit work on time
Participate in regular team and cross-functional meetings
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
Minimum of 2 years’ experience training and/or managing insulin pump patients
Professional up-to-date credentials and/or certifications are mandatory, such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
State licensure is mandatory as required
Current Certified Diabetes Care and Education Specialist certification required
Must be able to maintain all required licensure for duration of employment
Experience communicating with a wide range of audiences
Prior industry/commercial experience strongly preferred
Experience in a contact center or other relevant environment preferred
Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred
Professional and polished presentation skills
Self-starter who needs minimal direction; extremely flexible, with good business acumen
Process-oriented and willing to take on new tasks
Proficiency with computers, including Microsoft Suite and Salesforce
Ability to meet remote working space requirements, including security requirements
Ability to provide occasional travel for meetings and trainings

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
100% remote working arrangements
Occasional travel for meetings and Product Support trainings