Clinical Product Support Specialist, Level I

Insulet Corporation

. Answer incoming and outbound clinically related customer questions via phone .

Posted 9/23/2026full-timeGuadalajara • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical customer support, particularly in diabetes management, while maintaining compliance with HIPAA regulations. Proficient in both English and Spanish, with strong communication skills to effectively engage with diverse audiences.

Highest-signal resume keywords

Bachelor's Degree In Clinical FieldExperience With Type 1 And Type 2 DiabetesProficiency In Microsoft SuiteExperience With Insulin PumpsExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical KnowledgeDiabetes Data ManagementAssessment And TroubleshootingEvidence-Based Clinical KnowledgeDocumentation In CRM System

Soft Skills

Strong Oral And Written CommunicationSelf-StarterFlexible With Good Business AcumenProcess-Oriented

Tools & Technologies

SalesforceData Management Platforms

Certifications & Qualifications

Medical AssistantPharmacy TechHome Health AideEMTNurse Tech

Industry Keywords

Insulin Pump TherapyContinuous Glucose MonitoringClinical SettingHealthcare Provider ConversationsHIPAA Compliance

About the role

Key responsibilities & impact

Answer incoming and outbound clinically related customer questions via phone
Support Omnipod portfolio customers who have completed onboarding or training
Maintain clinical knowledge through provided learning and training
Navigate complex customer interactions using evidence-based clinical knowledge and assessment
Promote insulin pump therapy benefits and explain operation and use to customers
Review and educate on diabetes data management reports within data management platforms and Omnipod products
Gather insights and assist customers with healthcare provider conversations and follow-up
Follow standardized workflows and document all customer interactions in the CRM system
Meet departmental service levels and KPIs
Maintain compliance with HIPAA and other regulatory requirements
Perform administrative duties in a timely manner

Requirements

What you’ll need

Bachelor's degree in a clinical field of study
2-3 years’ experience working in a clinical setting with patients required; experience with Type 1 and Type 2 diabetes preferred
Proficient in both English and Spanish
Experience communicating with a wide range of audiences
Excellent customer service skills
Strong oral and written interpersonal communication
Self-starter requiring minimal direction; flexible with good business acumen
Process-oriented and willing to take on new tasks
Proficiency with computers, including Microsoft Suite and Salesforce
Professional certifications such as Medical Assistant, Pharmacy Tech, Home Health Aide, EMT, or Nurse Tech preferred
Experience with insulin pumps and continuous glucose monitoring systems a plus
Prior industry/commercial experience preferred
Experience with virtual or phone-based clinical support or another relevant environment a plus
Experience providing assessment and troubleshooting via phone preferred
Sitting and standing associated with a normal office environment
Manual dexterity for calculator and computer keyboard use

Benefits

Comp & perks

Holiday, evening, and/or weekend coverage may be necessary
Travel estimated at no more than 5-10%, flexing with business needs