Clinical Retention Specialist – Central

Insulet Corporation

. Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical acumen in diabetes technology and data interpretation, providing personalized education and training to patients and healthcare providers. Proficient in utilizing Salesforce and Microsoft Office to document interactions and analyze engagement data for effective retention strategies.

Highest-signal resume keywords

Registered Nurse (RN) CertificationCertified Diabetes Care and Education Specialist (CDCES)Experience Training Insulin Pump PatientsProficiency in SalesforceStrong Clinical Acumen in Diabetes Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diabetes Technology ExpertiseData InterpretationClinical ConsultationProactive Follow-UpRetention Metrics AnalysisCustomer EducationTroubleshootingClinical Retention Selling TechniquesPatient TrainingHIPAA Compliance

Soft Skills

Effective CommunicationPersuasive CommunicationCollaborationCustomer EngagementProblem-Solving

Tools & Technologies

SalesforceMicrosoft OfficeVirtual Training PlatformsData Reporting ToolsCustomer Relationship Management (CRM) Systems

Certifications & Qualifications

Registered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)

Industry Keywords

Insulin Pump TherapyDiabetes CarePatient RetentionHealthcare Provider CollaborationClinical Guidelines

About the role

Key responsibilities & impact

Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes
Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting
Educate customers and healthcare providers on Omnipod data and reporting tools
Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
Use clinical retention selling techniques to influence continued Omnipod use
Identify disengagement or churn indicators through data assessment and analytics
Collaborate with Customer Success teams on targeted retention strategies
Partner with healthcare providers to align education with treatment plans
Coordinate territory-based retention efforts with clinical, field, sales, commercial, marketing, data, and customer-care teams
Identify and communicate regional trends, risks, and opportunities
Contribute to educational tools, customer journeys, and targeted retention campaigns
Document customer interactions, outcomes, and next steps in Salesforce
Review engagement data, usage patterns, and retention metrics
Answer customer questions via phone, email, or assigned tasks
Support product training and troubleshooting virtually
Provide clinical guidance for medical events, onboarding, product use, PDM settings, and product conversion
Follow standardized workflows and departmental service levels
Maintain product knowledge and explain product operation and use
Promote insulin pump therapy and provide continuous customer education
Provide on-call support as needed
Maintain HIPAA and regulatory compliance
Collaborate with Post-Market and Quality Systems on required reporting
Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email
Participate in team and cross-functional meetings
Perform administrative duties and other assigned duties

Requirements

What you’ll need

Bachelor’s degree required
Active, professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD)
Current Certified Diabetes Care and Education Specialist (CDCES) credential/certification required
State licensure is mandatory as required
3+ years of experience training and/or supporting insulin pump patients
Direct experience working with healthcare providers in a diabetes care setting
Ability to maintain all required professional licensure and Omnipod product certifications
Experience communicating with a wide range of audiences
Strong clinical acumen with expertise in diabetes technology and data interpretation
Proficiency in Microsoft Office/Microsoft Suite and Salesforce
Ability to communicate effectively and persuasively via phone and virtual platforms
Home workspace must meet company security and productivity standards
Ability to sit and speak on the phone for extended periods during scheduled shifts
Manual dexterity required for computer and headset use
Availability for occasional evenings, weekends, holidays, and limited travel as needed

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation eligibility
Remote working position
Occasional travel for meetings and trainings