Clinical Retention Specialist, North – MA, NY, PA, NJ, ME, CT, RI, NH, VT

Insulet Corporation

. Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes .

Posted 9/15/2026full-timeRemote • New Hampshire • United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diabetes technology and clinical consultation, with a focus on patient education, retention strategies, and data-driven decision-making. Proficient in building relationships with healthcare providers and utilizing digital tools to enhance patient outcomes.

Highest-signal resume keywords

Certified Diabetes Care And Education Specialist (CDCES)Clinical ConsultationDiabetes Technology ExpertiseSalesforce ProficiencyCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AcumenData InterpretationInsulin Pump SupportPatient EducationWorkflow Optimization

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsAdaptabilityTrust-Building

Tools & Technologies

Microsoft OfficeSalesforceDigital Diabetes Management Tools

Certifications & Qualifications

Certified Diabetes Care And Education Specialist (CDCES)Registered Nurse (RN)Registered Dietician (RD)

Industry Keywords

Diabetes CarePatient RetentionHealthcare ProvidersClinical SoftwareCustomer Success

About the role

Key responsibilities & impact

Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes
Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to support sustained device adoption
Educate customers and healthcare providers on Omnipod data and reporting tools
Manage routine and moderately complex customer scenarios and escalate issues outside established guidelines
Serve as the clinical retention contact for an assigned geographic territory
Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
Use clinical retention selling techniques to influence continued Omnipod use
Identify disengagement or churn indicators through data assessment and analytics
Collaborate with Customer Success teams on targeted save strategies
Assess barriers to therapy continuation and apply patient-centered solutions
Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations
Partner with healthcare providers to align education with treatment plans
Collaborate with Clinical Services Managers, regional field teams, sales leadership, Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams
Identify and communicate regional trends, risks, and opportunities
Contribute to educational tools, customer journeys, and targeted retention campaigns
Support clinicians and customers with clinical software and digital diabetes management tools
Document customer interactions, outcomes, and next steps in Salesforce
Review engagement data, usage patterns, and retention metrics to identify trends and risks
Participate in data-driven initiatives to improve regional retention performance and program effectiveness
Share insights that improve retention programs and customer workflows

Requirements

What you’ll need

Bachelor’s degree
Current Certified Diabetes Care and Education Specialist (CDCES) credential
Active, professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietician (RD)
3 years of experience training and/or supporting insulin pump patients
Direct experience working with healthcare providers in a diabetes care setting
Ability to maintain all required professional licensure and Omnipod product certifications
Ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms
Strong clinical acumen with expertise in diabetes technology and data interpretation
Excellent phone presence and exceptional interpersonal, customer service, and communication skills
Consultative, influence-based approach to customer engagement and retention
Ability to build trust and long-term relationships in a remote, phone-based environment
Strong problem-solving, workflow optimization, and objection-handling skills
Self-directed, process-oriented, and adaptable in a fast-paced retention-focused setting
Proficiency in Microsoft Office and Salesforce
Home workspace must meet company security and productivity standards
Ability to sit and speak on the phone for extended periods during scheduled shifts
Manual dexterity for computer and headset use
Must live in the assigned geographic region

Benefits

Comp & perks

Incentive compensation eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Remote work arrangement
Occasional evenings, weekends, holidays, and limited travel as needed