Clinical Retention Specialist, South Central

Insulet Corporation

. Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diabetes technology and data interpretation, alongside effective communication skills to educate and support patients and healthcare providers. Proficient in utilizing clinical software and Salesforce for documentation and data analysis to enhance patient retention and satisfaction.

Highest-signal resume keywords

Registered Nurse (RN) CertificationCertified Diabetes Care and Education Specialist (CDCES)Diabetes Technology ExpertiseSalesforce Proficiency3+ Years Experience in Diabetes Care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diabetes TechnologyData InterpretationClinical ConsultationPatient EducationRetention Metrics AnalysisClinical Selling TechniquesData AssessmentProactive OutreachCustomer Journey DevelopmentEngagement Data Review

Soft Skills

Effective CommunicationPersuasive CommunicationCollaborationProblem-SolvingCustomer Relationship Management

Tools & Technologies

SalesforceMicrosoft OfficeDigital Diabetes Management ToolsClinical Software

Certifications & Qualifications

Registered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)

Industry Keywords

Diabetes CarePatient RetentionHealthcare ProvidersOmnipodClinical ConsultationPatient-Centered SolutionsHealthcare LandscapePayer ConsiderationsInsulin Pump SupportCustomer Success

About the role

Key responsibilities & impact

Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to support sustained Omnipod adoption
Educate customers and healthcare providers on Omnipod data and reporting tools
Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
Use clinical retention selling techniques to influence continued Omnipod use
Identify disengagement or churn indicators through data assessment and analytics
Collaborate with Customer Success teams on targeted retention strategies
Assess barriers to therapy continuation and apply patient-centered solutions
Develop knowledge of the regional healthcare landscape and payer considerations
Partner with healthcare providers to align education with treatment plans
Collaborate with clinical, field, sales, customer success, marketing, data, and customer-care teams
Identify and communicate regional engagement, access, and outcome trends
Contribute to educational tools, customer journeys, and targeted retention campaigns
Support clinicians and customers with clinical software and digital diabetes management tools
Document customer interactions, outcomes, and next steps in Salesforce
Review engagement data, usage patterns, and retention metrics
Participate in data-driven initiatives to improve regional retention performance

Requirements

What you’ll need

Bachelor’s degree required
Active professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients
Direct experience working with healthcare providers in a diabetes care setting
Current Certified Diabetes Care and Education Specialist (CDCES) credential required
Ability to maintain all required professional licensure and Omnipod product certifications
Effective and persuasive communication with diverse audiences via phone and virtual platforms
Expertise in diabetes technology and data interpretation
Proficiency in Microsoft Office and Salesforce
Must live in the assigned geographic region
Home workspace must meet company security and productivity standards
Ability to sit and speak on the phone for extended periods during scheduled shifts
Manual dexterity for computer and headset use
Availability for occasional evenings, weekends, holidays, and limited travel as needed

Benefits

Comp & perks

Incentive compensation eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs