Clinical Retention Specialist – South FL, TN, GA, SC

Insulet Corporation

. Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical acumen in diabetes technology and data interpretation, with a focus on patient education and retention strategies. Proficient in utilizing clinical software and digital diabetes management tools to enhance customer engagement and support healthcare providers.

Highest-signal resume keywords

Registered Nurse (RN) or Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)3+ Years Experience Training Insulin Pump PatientsProficiency in SalesforceStrong Clinical Acumen in Diabetes Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ConsultationData Assessment and AnalyticsPatient-Centered SolutionsClinical Retention Selling TechniquesWorkflow OptimizationObjection HandlingEducation and Training DeliveryDevice Adoption StrategiesRetention Metrics AnalysisCustomer Interaction Documentation

Soft Skills

Effective CommunicationPersuasive EngagementProblem-SolvingCollaborationConsultative Approach

Tools & Technologies

SalesforceMicrosoft OfficeDigital Diabetes Management ToolsOmnipod Data and Reporting Tools

Certifications & Qualifications

Registered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)

Industry Keywords

Diabetes CarePatient RetentionHealthcare ProvidersClinical EducationInsulin Pump Support

About the role

Key responsibilities & impact

Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption
Educate customers and healthcare providers on Omnipod data and reporting tools
Serve as a clinical retention contact for an assigned geographic territory
Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
Use clinical retention selling techniques to influence continued Omnipod use
Identify disengagement or churn indicators through data assessment and analytics
Collaborate with Customer Success teams on targeted retention strategies
Assess barriers to therapy continuation and apply patient-centered solutions
Partner with healthcare providers to align education with treatment plans
Collaborate with clinical managers, regional field teams, sales leadership, and cross-functional teams
Identify and communicate regional trends, risks, and opportunities
Contribute to educational tools, customer journeys, and retention campaigns
Support clinicians and customers with clinical software and digital diabetes management tools
Document customer interactions, outcomes, and next steps in Salesforce
Review engagement data, usage patterns, and retention metrics
Participate in data-driven initiatives to improve regional retention performance

Requirements

What you’ll need

Bachelor’s degree required
Active, professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients
Direct experience working with healthcare providers in a diabetes care setting
Current Certified Diabetes Care and Education Specialist (CDCES) credential required
Ability to maintain all required professional licensure and Omnipod product certifications
Ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms
Strong clinical acumen with expertise in diabetes technology and data interpretation
Consultative, influence-based approach to customer engagement and retention
Strong problem-solving, workflow optimization, and objection-handling skills
Proficiency in Microsoft Office and Salesforce
Must live in the assigned geographic region
Home workspace must meet company security and productivity standards
Ability to sit and speak on the phone for extended periods during scheduled shifts
Manual dexterity required for computer and headset use
Availability for occasional evenings, weekends, holidays, and limited travel as needed

Benefits

Comp & perks

Incentive compensation eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Remote position
Limited travel as needed