Clinical Retention Specialist – West CA, AZ, CO, HI, ID, KS, MT, NV, OR, UT, WA

Insulet Corporation

. Apply evidence-based diabetes management knowledge to support patient interactions and successful Omnipod therapy use .

Posted 9/15/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $87,200 - $130,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diabetes management and technology, providing personalized education and support to patients and healthcare providers. Proficient in data analysis and retention strategies to enhance patient engagement and device adoption.

Highest-signal resume keywords

Registered Nurse (RN) or Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)Diabetes Technology ExpertiseSalesforce ProficiencyClinical Retention Selling Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diabetes ManagementPatient EducationData InterpretationClinical ConsultationTroubleshootingWorkflow OptimizationObjection HandlingData AnalysisRetention Metrics ReviewClinical Software Support

Soft Skills

Effective CommunicationPersuasive EngagementProblem-SolvingCollaborationCustomer Relationship Management

Tools & Technologies

Microsoft OfficeSalesforceOmnipod TherapyDigital Diabetes Management ToolsReporting Tools

Certifications & Qualifications

Registered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)

Industry Keywords

Diabetes CarePatient RetentionHealthcare ProvidersClinical ConsultationInsulin Pump SupportPatient-Centered SolutionsHealthcare SystemsReferral PatternsPayer ConsiderationsCustomer Success

About the role

Key responsibilities & impact

Apply evidence-based diabetes management knowledge to support patient interactions and successful Omnipod therapy use
Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to sustain device adoption
Educate customers and healthcare providers on Omnipod data and reporting tools
Determine appropriate actions for routine and moderately complex scenarios and escalate issues outside established guidelines
Serve as the clinical retention contact for an assigned geographic territory
Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
Use clinical retention selling techniques to influence continued Omnipod use
Identify disengagement or churn indicators through data assessment and analytics
Collaborate with Customer Success teams on targeted retention strategies
Assess barriers to therapy continuation and apply patient-centered solutions
Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations
Partner with healthcare providers to align education with treatment plans
Collaborate with Clinical Services Managers, regional field teams, sales leadership, and cross-functional teams
Contribute to educational tools, customer journeys, and targeted retention campaigns
Support clinicians and customers with clinical software and digital diabetes management tools
Document customer interactions, outcomes, and next steps in Salesforce
Review engagement data, usage patterns, and retention metrics to identify trends and risks
Participate in data-driven initiatives to improve regional retention performance and program effectiveness
Share insights that improve retention programs and customer workflows

Requirements

What you’ll need

Bachelor’s degree required
Active, professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients
Direct experience working with healthcare providers in a diabetes care setting
Current Certified Diabetes Care and Education Specialist (CDCES) credential required
Ability to maintain all required professional licensure and Omnipod product certifications
Ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms
Strong clinical acumen with expertise in diabetes technology and data interpretation
Consultative, influence-based approach to customer engagement and retention
Strong problem-solving, workflow optimization, and objection-handling skills
Proficiency in Microsoft Office and Salesforce
Must live in the assigned geographic region
Home workspace must meet company security and productivity standards
Ability to sit and speak on the phone for extended periods during scheduled shifts
Manual dexterity for computer and headset use
Availability for occasional evenings, weekends, holidays, and limited travel as needed

Benefits

Comp & perks

Incentive compensation eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs