Customer Care Retention Specialist

Insulet Corporation

. Proactively engage existing customers to strengthen their relationship with the Omnipod brand .

Posted 10/15/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $26 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on proactive engagement and problem-solving in a healthcare context. Proficient in utilizing Salesforce for tracking customer interactions and outcomes while meeting Customer Care KPIs.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce ProficiencyProblem-Solving AbilitiesCommunication SkillsDiabetes Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service SupportQuality EvaluationHealth Care Environment ExperiencePharmacy Channel ExperienceKPI Achievement

Soft Skills

EmpathyActive ListeningProactive MindsetTeam CollaborationIndependence

Tools & Technologies

Microsoft OfficeSalesforce

Industry Keywords

Diabetes ManagementCustomer CareRetention StrategiesOutbound CommunicationTrust-Based Relationships

About the role

Key responsibilities & impact

Proactively engage existing customers to strengthen their relationship with the Omnipod brand
Initiate outbound calls, emails, and other communications to assess satisfaction and address concerns
Establish and nurture trust-based customer relationships
Provide information on Omnipod product updates, features, and diabetes-management resources
Resolve customer concerns by collaborating with relevant teams
Identify opportunities to upsell or cross-sell products and services
Collaborate with Customer Care leadership and Insulet franchise owners on retention strategies
Follow call scripts and adapt to customer responses
Meet or exceed established Customer Care KPIs
Maintain detailed customer interaction and outcome records in Salesforce activities and campaigns

Requirements

What you’ll need

High School diploma
4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience
Excellent problem-solving abilities and a proactive mindset
Knowledge of diabetes management is a plus
Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations
Bachelor’s Degree preferred
Experience as a Quality Evaluator in a Contact Center preferred
Ability to effectively deal with people at all levels inside and outside of the Company
Ability to work independently while contributing to team goals
Proficiency with Microsoft Office (intermediate Word, basic Excel)

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation may be available
100% remote working arrangements; may work from home/virtually 100% or hybrid on-site/virtual as desired