Director, Customer Journey Insights

Insulet Corporation

. Own the global customer journey insights framework for all Insulet products in development and in market .

Posted 10/13/2026full-timeUnited StatesLead💰 $187,100 - $280,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer journey insights and analytics, with a strong focus on defining measurement models and translating insights into actionable recommendations. Proficient in building performance reporting and dashboards while ensuring compliance with regulatory standards in the medical device industry.

Highest-signal resume keywords

Customer InsightsJourney MeasurementGlobal Commercial SystemsRegulatory ComplianceMedical Device Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Experience AnalyticsJourney Gap AnalysisQuantitative AnalysisQualitative AnalysisData IntegrationPerformance ReportingMetrics DefinitionResearch MethodsAnalytics MethodsJourney Performance Tracking

Soft Skills

CollaborationCommunicationPrioritizationProblem-SolvingStakeholder Engagement

Tools & Technologies

DashboardsCustomer-Facing PortalsSurveysHelp Content

Industry Keywords

Medical DeviceDiabetesRegulated EnvironmentQuality Requirements

About the role

Key responsibilities & impact

Own the global customer journey insights framework for all Insulet products in development and in market
Define the journey measurement model, underlying data sources, and standards across regions
Translate journey insights into prioritized recommendations for marketing and regional teams
Follow recommendations through implementation in customer-facing portals, surveys, and help content
Conduct journey gap and root-cause analyses with product, customer success, and market teams
Gather, integrate, and consolidate quantitative and qualitative signals into a trusted global view of journey performance
Build and maintain global journey performance reporting and dashboards
Define core metrics, thresholds, and reporting cadence for tracking experience health and return on journey investments
Design and run recurring journey insight reviews, prioritization forums, and closed-loop tracking
Report to the Vice President, Global Insights & Analytics
Partner with Commercial, Marketing, Customer Success, Product, and regional General Managers

Requirements

What you’ll need

12+ years of experience in customer insights, customer experience analytics, or journey measurement
Experience defining customer journeys and the business process and technology enablers behind them
Deep familiarity with global commercial systems and data elements underpinning commercial activity and customer experience
Knowledge of research and analytics methods used to measure global customer journeys
Experience operating across global markets in a regulated environment
Knowledge of regulatory and quality requirements
Medical device experience ideally
Diabetes experience or knowledge is a plus
Ability to work on-site from an Insulet office under hybrid working arrangements

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation eligibility
Remote, hybrid, or in-person work options
Travel estimated at 25%