Manager, UX Design Operations

Insulet Corporation

. Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio .

Posted 9/21/2026full-timeUnited StatesSeniorLead💰 $144,500 - $216,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Design, UX Research, and Design Operations, with a strong focus on operational management, process improvement, and team leadership. Capable of aligning UX initiatives with business priorities while ensuring compliance with medical device quality system requirements.

Highest-signal resume keywords

UX DesignUX ResearchDesign OperationsPeople LeadershipOperational Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX MethodologiesResearch PracticesDesign SystemsAccessibilityCustomer-Centered DesignResource PlanningPrioritizationProcess ImprovementPerformance MetricsOperational Frameworks

Soft Skills

Cross-Functional CollaborationContinuous ImprovementDecision-MakingFacilitationCommunication

Industry Keywords

HealthcareMedical DevicesDigital HealthRegulated IndustriesUsabilityHuman FactorsDesign DocumentationPost-Market ActivitiesRisk MitigationGovernance Mechanisms

About the role

Key responsibilities & impact

Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio
Own and continuously improve the UX operating model for the Omnipod 5 sustaining business
Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment
Develop and maintain operational frameworks that increase delivery predictability and team effectiveness
Drive standardization of UX workflows, tools, templates, documentation, and governance
Create and manage UX performance metrics and dashboards demonstrating operational health and business impact
Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks
Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans
Manage UX capacity forecasting, quarterly planning, and portfolio prioritization activities
Facilitate planning discussions balancing customer needs, business value, technical constraints, and regulatory commitments
Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts
Establish governance mechanisms enabling informed decision-making and prioritization
Define and evolve engagement models between UX and cross-functional partners
Ensure UX processes and deliverables support medical device quality system requirements
Partner with Quality and Regulatory Affairs teams to maintain usability, human factors, and design documentation
Support audits, submissions, post-market activities, and risk mitigation efforts
Establish repeatable workflows balancing innovation, efficiency, compliance, and customer experience

Requirements

What you’ll need

Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field
8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines
3+ years of people leadership experience managing UX teams
Experience building or scaling Design Operations practices
Proven success leading cross-functional initiatives within complex organizations
Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design
Demonstrated expertise with resource planning, prioritization, operational management, and process improvement
Preferred: experience in healthcare, medical devices, digital health, or other regulated industries
Preferred: experience supporting sustaining or post-market product development
Preferred: experience implementing UX metrics and operational performance measurement frameworks

Benefits

Comp & perks

Incentive compensation eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs