Senior Clinical Retention Specialist

Insulet Corporation

. Act as an expert clinical resource for complex diabetes management scenarios .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $95,900 - $143,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep clinical expertise in diabetes management and technology, with a strong focus on consultative communication and virtual engagement. Capable of managing complex clinical cases and provider interactions while executing tailored retention strategies to enhance patient adherence.

Highest-signal resume keywords

Active Clinical Credential (RN or RD)Current CDCES Credential5+ Years Experience Supporting Insulin Pump TherapyProficient in SalesforceAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diabetes ManagementInsulin Pump TherapyClinical Case ManagementData AnalysisRetention MetricsCustomer Interaction DocumentationVirtual Education and TrainingConsultative CommunicationProblem SolvingPrioritization

Soft Skills

Influencing Without AuthorityAdaptabilitySelf-ManagementRelationship BuildingMentorship

Tools & Technologies

SalesforceMicrosoft OfficeOmnipod Data Tools

Certifications & Qualifications

Active Clinical Credential (RN or RD)Current CDCES CredentialOmnipod Certifications

Industry Keywords

Diabetes TechnologyClinical EducationPatient RetentionHealthcare Provider InteractionComplex Clinical Cases

About the role

Key responsibilities & impact

Act as an expert clinical resource for complex diabetes management scenarios
Guide patients and healthcare providers through nuanced Omnipod therapy challenges
Deliver advanced, personalized clinical education and training via phone and virtual platforms
Provide proactive follow-up, consultation, troubleshooting, and escalation support
Interpret and educate on Omnipod data and reporting tools
Manage clinical retention quotas for a defined geographic region, including complex and at-risk customers
Execute tailored retention strategies and conduct inbound and outbound customer interactions
Assess satisfaction, reinforce product value, remove barriers, and support long-term adherence
Identify disengagement indicators and partner cross-functionally on targeted interventions
Address clinical, behavioral, psychosocial, logistical, and access-related barriers
Build relationships with healthcare providers to align education with treatment plans
Serve as a clinical contributor for the assigned geography
Partner with Clinical Teams, Customer Success, and Commercial teams
Surface regional insights, trends, and risks to improve retention programs and workflows
Provide guidance and informal mentorship to Clinical Retention Specialist I
Mentor 1–2 new specialists annually through onboarding support
Maintain accurate customer interaction documentation in Salesforce
Analyze engagement data, usage patterns, and retention metrics
Operate independently and manage high-risk and escalated cases with minimal oversight

Requirements

What you’ll need

Bachelor’s degree required; advanced clinical education preferred
Active clinical credential required (RN or RD)
5+ years of experience supporting insulin pump therapy and diabetes technology
Demonstrated expertise managing complex clinical cases and provider interactions
Current CDCES credential required
Ability to maintain all required licensure and Omnipod certifications
Deep clinical expertise in diabetes management and technology
Strong consultative communication and virtual engagement skills
Ability to influence without authority and contribute to team capability
Analytical mindset with ability to translate insights into action
Strong problem solving, prioritization, and self-management skills
Highly independent, adaptable, and effective in a fast-paced environment
Proficient in Microsoft Office and Salesforce
Must live in the assigned geographic region: Florida, Georgia, Tennessee, or South Carolina
Ability to sustain extended phone and virtual interactions
Manual dexterity for computer and headset use
Flexibility for occasional evenings, weekends, holidays, and limited travel

Benefits

Comp & perks

Incentive compensation eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Remote work arrangement
Occasional travel flexibility