Staff User Experience (UX) Researcher

Insulet Corporation

. Lead and manage the global DSCX UX research roadmap covering digital user flows, websites, web portals, and customer care experiences .

Posted 10/1/2026full-timeUnited StatesLead💰 $142,400 - $213,575 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end UX research initiatives, employing both qualitative and quantitative methodologies to drive data-informed design decisions. Proficient in building relationships across cross-functional teams while ensuring compliance with regulatory standards in healthcare environments.

Highest-signal resume keywords

UX Research LeadershipQualitative And Quantitative ResearchResearch Tools ProficiencyData-Driven Decision MakingHealthcare Domain Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchQualitative ResearchQuantitative ResearchUsability TestingSurveysInterviewsData AnalysisResearch MethodologiesStakeholder AlignmentSynthesis Of Findings

Soft Skills

MentoringRelationship BuildingCross-Team CollaborationStorytellingCommunication

Tools & Technologies

QualtricsFigmaMiroSalesforce LightningData Visualization Tools

Industry Keywords

Human-Computer InteractionHealthcareMedical ResearchInsulin Delivery SystemsDigital User Flows

About the role

Key responsibilities & impact

Lead and manage the global DSCX UX research roadmap covering digital user flows, websites, web portals, and customer care experiences
Maintain visibility into active and upcoming research initiatives and ensure weekly cross-team alignment
Design and execute complex qualitative and quantitative research studies using rigorous methodologies
Mentor three researchers by providing strategic and executional guidance
Build and sustain trust-based relationships across a matrixed organization
Lead multiple concurrent research initiatives with UX leadership and cross-functional stakeholders
Own end-to-end UX research, including planning, stakeholder alignment, execution, synthesis, and communicating findings
Partner with legal and data privacy teams to ensure regulatory and privacy compliance
Deliver research reports and presentations using storytelling and data visualization
Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes
Improve research practices, tools, and processes

Requirements

What you’ll need

Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
Strong experience conducting primary research using qualitative and quantitative methods, including surveys, interviews, and usability testing
Experience with research tools such as Qualtrics
Proficiency using design and collaboration tools such as Figma, Miro, and AI
Ability to drive data-informed design and business decision-making
Familiarity working with call center analytics, digital web analytics, Salesforce Lightning, and data science
Experience in regulated medical or healthcare environments, specifically insulin delivery systems
Comfort collaborating across time zones, including teams based in the U.S. and Europe
Experience conducting international research and supporting global initiatives

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Additional employee wellness programs
Incentive compensation eligibility