Licensing & Examinations Coordinator

Insurance Council of BC

. Process routine, low-complexity licence applications, amendments, and other licensing transactions .

Posted 10/26/2026full-timeVancouver • CanadaJuniorMid-Level💰 CA$58,480 - CA$65,790 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong data entry, analytical, and communication skills while managing licensing transactions and inquiries. Proficient in Microsoft Office applications and capable of maintaining accurate records and documentation in a regulatory environment.

Highest-signal resume keywords

Data Entry SkillsRegulatory ExperienceMicrosoft Office ProficiencyAnalytical SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryWord ProcessingRecord ManagementLicensing TransactionsAnalytical ThinkingAttention to DetailWorkflow ImprovementOperational ReportingLegislation InterpretationFile Documentation

Soft Skills

Time ManagementCommunication SkillsCustomer ServiceInitiativeJudgment

Tools & Technologies

Licensing SystemsMicrosoft Office

Certifications & Qualifications

Chartered Insurance Professional (CIP)Canadian Accredited Insurance Broker (CAIB)

Industry Keywords

RegulatoryFinancial ServicesLicensing RequirementsOperational MetricsContinuous Improvement

About the role

Key responsibilities & impact

Process routine, low-complexity licence applications, amendments, and other licensing transactions
Respond to routine renewal-related and licensing inquiries, escalating complex, regulatory, sensitive, or high-risk matters
Process examination-related requests, maintain examination records, and assist with examination administration
Process Authorization to Represent requests, supervision changes, and other routine licensing transactions
Provide cross-functional coverage during absences, vacations, training, peak workloads, and increased operational demand
Triage, assess, and respond to routine inquiries from applicants, licensees, industry stakeholders, and the public
Enter, review, validate, and update licensing records and document communications, decisions, and file activities
Prepare, maintain, and distribute operational reports, statistics, service metrics, and workload reports
Support data quality and records management by investigating and resolving incomplete, duplicate, inaccurate, or inconsistent information
Monitor pending, outstanding, and incomplete licensing matters and follow up on required information or next steps
Draft, prepare, and distribute routine licensing correspondence, notifications, and communications
Identify workflow improvements and support continuous improvement initiatives
Participate in departmental projects, working groups, and cross-functional initiatives
Maintain knowledge of applicable legislation, Council Rules, policies, procedures, and licensing requirements
Perform other related duties, projects, and responsibilities as assigned by the Manager, Licensing

Requirements

What you’ll need

Post-secondary degree in a related field, such as business administration, or equivalent work experience
Two to three years of experience in regulatory, financial services, or related fields
Strong data entry and word processing skills, with attention to accuracy and file documentation
Proficiency using Microsoft Office applications and ability to learn and work within licensing systems and related technology
Demonstrated analytical and critical thinking skills, including ability to interpret legislation, policies, and regulatory requirements
Good time-management skills with ability to handle multiple concurrent tasks and changing priorities
Excellent organization and attention to detail
Excellent communication and customer service skills
Initiative, curiosity, and sound judgment
Ability to handle high transaction volumes while maintaining accuracy and service standards
Ability to communicate effectively and professionally with individuals in challenging or emotionally charged situations
Courses toward a Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB), or similar insurance education are considered an asset

Benefits

Comp & perks

Comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/primary residence in BC)
Professional development
Equitable employment opportunities
Downtown location with plenty of amenities nearby
Friendly and collaborative environment